Customer Service El Paso

Martha Garnica

***** *** ****** ** ****, TX ***** C: 915-***-**** E: *************@*****.***

SUMMARY OF QUALIFICATIONS

Dedicated professional with 20 years of experience working in administrative, instructor, and law enforcement positions. Strong critical thinking, management, and organizational skills. Proven ability to adapt, strengthen, and master duties in different work environments and integral settings. First class interpersonal communication, employee/client engagement, and complex problem-solving attributes. Dedicated to maintaining high quality standards and analyzing information to achieve desired objectives.

ESL / GED Instructor

Administrative Procedures

Paralegal Specialist

Recreation Aide

Law Enforcement

Service Dog Trainer

Self-Empowerment

Crisis Intervention

Conflict Management

Health Awareness / Nutrition

Core Fitness Instructor

Life Wellness

Recreation Trainer

Public Relations

Proficient in Microsoft Office, Industry-Specific Software

Fluent in English and Spanish

PROFESSIONAL EXPERIENCE

EMPIRE TODAY 2020 – Present

Customer Service Representative El Paso, Texas

Provide high quality customer service support in fast-pace, customer-driven sales environment; answer incoming calls, schedule appointments, and provide service information.

Handle and resolve customer issues. Data entry and retrieval utilizing industry specific software. Accept and process customer payments; work closely with installers to ensure customers request and speciation’s are met. Perform various administrative, research, and data management duties.

WASECA FCI 2010 – 2020

Teacher’s Aide ESL-GED Department Waseca, MN

Supported staff in developing curriculum to meet physical, social, emotional, and intellectual needs for students; created a risk-free environment, full of resources, and opportunities. Developed ESL and GED department curriculums; administered and corrected tests; demonstrated strong management skills.

Incorporated various teaching methods to adapt to the students’ needs. Maintained a highly productive environment. Led students through multiple hands-on activities. Managed and educated a diverse classroom.

Utilized new strategies to increase performance within the classroom. Taught a variety of grade levels and subjects as a long-term and short-term tutor. Taught study skills, organizational skills, and test taking skills. Reviewed, revised, researched, and wrote lesson plans. Led students through multiple hands-on activities.

Managed and educated a diverse classroom. Utilized new strategies to increase performance within classroom taught a variety of grade levels and subjects as a long-term and short-term tutor.

Service Dogs Trainer:

Trained animals to protect clients, obey commands, and perform tricks . Trained mobility assists dogs, hearing impaired, seizure, and diabetes dogs. Evaluated animals to determine temperament, ability, and aptitude for training. Fed, exercises, and gave general care to animals.

Observed animal’s physical condition to detect illness and unhealthy condition requiring medical care. Cued and signaled animal during performance. Conducted training program to develop desired behavior. Received certification for almost 2000 hours of training.

MARTHA GARNCIA Page 2

PROFESSIONAL EXPERIENCE (Continued)

US CUSTOMS AND BORDER PROTECTION 1997 – 2009

Customs Agent El Paso, TX

Advised senior leaders on operational security issues. Arrested persons who committed theft, fraud, and forgery. Safety planning, security management, investigative techniques, case preparation, and public relations.

Collected data, developed evidence, conducted internal investigations, and made arrests. Conducted investigations uncovering data and other evidence and forwarded findings to detectives. Developed sharp observation skills for noticing people, details, and effects.

Trained in self-defense and disarming tactics. Assisted the team in potentially arrest situations. Responded immediately to emergency incidents and security requests.

Educated in the use of the latest security and surveillance equipment. Maintained on-call status, remaining available for emergency situations twenty-four hours a day, seven days a week. Demonstrated ability to assess risk and respond appropriately. Trained in beginning and advanced interview and interrogation techniques.

EL PASO POLICE DEPARTMENT 1990 – 1997

Police Officer El Paso, TX

Demonstrated ability to assess risk and respond appropriately. Trained in beginning and advanced interview and interrogation techniques. Worked undercover to apprehend individuals responsible for drug offense and prostitution.

Trained staff on detecting shoplifters, profiling robbery suspects, and explained state laws concerning such matters. Skilled in aerosol and self- defense techniques. Trained new officers and maintained a safe and secure environment for staff and visitors.

Possess private security armed and unarmed license. Prepared written reports, interrogated crime suspects, and responded to emergencies and unsafe or suspicious behavior. Prepared detailed police reports on cases and submitted to the district attorney’s office for prosecution.

EDUCATION / TRAINING

El Paso Community College, El Paso, TX, Major: Psychology / Criminology

Federal Law Enforcement Training Center, Glynco, GA, Special Agent

El Paso Police Academy, El Paso, TX, Police Officer

Danbury FCI, Teachers Aid

Waseca FCI, Paralegal Studies, Blackstone Legal Studies

Waseca FCI, Specialized Dog Trainer

Alternatives to Violence, Parenting, Self-Motivation, Weigh Management

Contact this candidate