Technical Support Customer

Anthony Tambo

**** ******* ****, *********, ** **018

*****.*****@*****.***

PHONE: 610-***-****

Work safely and comfortably as a team member at something I enjoy doing, with an open mind of constantly learning and putting to use new ideas with a goal of security and betterment.

Work Experience

Technical Support/Customer Support

Shift4 Payments –Bethlehem,PA

October, 2020 - May, 2023.

Assisting clients with accounts, i.e explaining the bill, troubleshooting, how to use the different systems/equipment

. Helping clients navigate through the website to manage their accounts

. Sending out replacement equipment and setting up installation appointments

. Creating and sending tickets in regards to system issues, password resets

Senior Agent

Coworx - Bethlehem, PA

2016 to 2019

Assisting agents with client accounts, i.e explaining the bill, activations, how to use the different systems

. Helping clients navigate through the website to manage their accounts

. Taking Supervisor calls

. Coaching agents that need assistance

. Creating and sending tickets in regards to system issues, password resets

Mobile Clerk

Trader Joes - Nazareth, PA 2013 to 2016

Taking inventory

. Quality control

. Loading/Off Loading trucks using a fork lift

Experience

2009 - 2011 VIP Cleaners Whitehall, PA

Supervisor / Driver

· In control of handing out daily assignments and purchasing of supplies.

· Pick-up and delivery of clients’ laundry daily from their respective residence, tagging and sorting for cleaning.

· Recruiting new clients and updating the database.

2008 - 2013 Alando’s Kitchen Bethlehem, PA

Head Chef

· One of the pioneers and head chefs of restaurant. Started off in Quakertown but has since moved to the Bethlehem area.

· Built and maintained restaurant’s website.

· Catered a lot of big parties and events.

2007 - 2008 Synchronoss Technologies Bethlehem, PA

Customer Service

· Activating client’s accounts.

· Trouble shooting accounts with clients.

· Advising clients on the different accounts available.

2004 - 2007 Siemens Group Allentown, PA

Warehouse / Factory

· Sorting out different auto parts from the client’s list.

· Looking for the different parts the client needs in the warehouse.

· Tagging and stacking the client’s products on a pallet, getting the paperwork approved, carting the pallet to the loading dock for delivery.

Education

2000 - 2004 LCCC Schnecksville, PA

· Computer Science.

· Thinking and problem solving.

Interests

Cooking, camping, gardening, charity, computer graphics.

Contact this candidate