Customer Service Cybersecurity Analyst
Resume:
Bronx, NY,*****
*************@*****.***
Reny Salcedo
Professional Summary:
As an aspiring cybersecurity analyst, I have a strong focus on self-study and a passion for the field. I am skilled in Azure, Python, and Splunk, and I am currently preparing for the Security+ certification. I am committed to personal and professional growth, with a strong desire to contribute to a safer digital world.
Certifications:
Azure Fundamentals (In - View)
Security+ (In-View)
Technical Skills:
● Python
● Splunk
● Networking
● Excel
Professional Experience:
Parking attendant – Bronx, New York (03/2022 – Present)
● Greet customers upon entering and exiting lot to enhance customer service
● Issue ticket stubs, place numbered tags on windshields, and give customers matching tags for locating parked vehicles.
● Patrol parking areas in order to prevent vehicle damage and theft Uber Eats Driver - Jersey City, New Jersey (01/2021 - 01/2022)
● Picking up food from various restaurants all over the area, then delivering hot food to the door in efficient time.
● Practice safe and efficient driving, Excellent communication, time management, and customer service.
Bronx Community College Technology Service Center – Bronx, New York (02/2019 - 01/2020) Computer Lab Assistant
● Exercise customer service etiquette when providing technical assistance to students, faculty and staff
● Research for solutions to unfamiliar queries on new software and hardware to assure full customer support
● Identify and resolved technical issues in a timely manner with a kind and friendly demeanor
● Demonstrate patience and persistence when helping difficult or emotional students, including students who were unfamiliar with computing utilities
● Manage technical inventory of desktops and peripherals such as monitors, printers and scanners
● Provide technical support over the phone when necessary and when supervisor was absent from the premises
Additional Experience:
Parking attendant – Bronx, New York (06/2017 - 12/2018) Maintenance - Jewish Community Council of Greater America – New York, New York (01/2017 06/2017)
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