Customer Service Representative

Dean McMahon

*********@*******.*** 289-***-**** Saint John, NB

Fair, open-minded and motivated supervisor

Results driven by building relationships with employees and customers Innate ability to identify customer needs and deliver effective solutions Supervisor/Manager/Customer Service Representative

Supervised teams of up to 75 employees and promoted up-sales techniques to sales staff

Completed Employee Reviews giving feedback on sales targets and overall performance

Consulted with other directors, managers, supervisors, and staff for operational procedures Warehousing

Protected company assets through accurate inventory and organized work space

Interacted with customers in-person, by phone, and email

Picked and packed orders with accuracy

Military Service

Boatswain • Royal Canadian Navy, Halifax NS (09/1981-05/1991)

Trained Deck Division Personnel aboard RCN Naval Ships

Performed Search & Rescue operations at sea around the world Experience

District Coordinator • Postmedia Network Inc, Saint John, NB 11/2023-02/2024

Effectively coordinated and supervised the day to day distribution operations

Proactively resolved all related delivery and service problems

Oversaw and supported a network of contract drivers Food Services Supervisor • Sip@Sea, Saint John NB 01/2021-05/2023

Provided efficient customer service through in-person communications

Coordinated three cafes aboard the Fundy Rose ferry Customer Service Supervisor • Esslinger Foods, Burlington, ON 03/2019-03/2020

Served customers across Canada through email and telephone inquiries

Picked, packed and shipped up to 200 orders daily Department Manager • Sears Canada, Hamilton, ON 03/2013-10/2018

Managed up to 30 employees including commission and part-time staff

Created sales plans and goals in consolation with store, regional, and national management

Partnered with merchandising team to plan special promotions and overall planogram set-up Service Technician • Alentron Cable, Hamilton, ON 01/2005-02/2013

Installed and repaired residential cable, TV, and internet equipment ensuring operational service

Ensured provincial safety guidelines and procedures were followed at all times Field Service Supervisor • Voxcom Security Systems, Edmonton, AB 10/1991-08/2004

Trained new hires and created work teams according to employees strengths & talents

Led a team of 12 service technicians scheduling work assignments and follow-up inspections Education

Performance Management for Supervisors • Northern Alberta Institute of Technology 2001 Bachelor of Arts, Geography • Dalhousie University, Halifax NS 1987

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