Customer Service Representative
Resume:
Denessha Robertson
Allen Park, MI 48101
*********@*****.***
Objective: Seeking a position where my communication, organizational and technical customer service Skills will benefit both the company and customers.
Experience:
Dish WAH, Remote
Customer service technician 02/10/2021 to now
●Handling inbound calls from customers and ensuring that issues were resolved.
●Listening to customers caring what the issue may be and connecting to help resolve issue
●Troubleshooting signal issues, or equipment issues
●Discuss any billing concerns a customer might have
Huffmaster Troy, MI
Customer service representative 4/2018 to 3/2019
Answering and transferring calls to different departments
Setting appointment for nursing care in different states
Keeping accurate records of emails and conversation
Michigan Infant Care, LLC Southfield, MI
Intake Coordinator/Office Manager 10/2016 to 2018
●Preparing an organizing maternal and infant chart according to state guidelines.
●Always keeping employees up to date with client information.
●Setting appointments, answering phones, and providing resources to clients and staff.
●Billing’s insurance companies, doing payroll, and communicating with Doctors’ offices.
Medical Alternatives Novi, MI
Direct Care/Personal Assistant 10/2006 to 2018
●Assisted with shopping, movies, mall outings, banking, dinner outing, and anywhere they needed to go.
●Keeping home or apartment clean, cooking delicious meals, passing medications, and assisting with all activities of daily living.
Stratosphere Quality Madison Heights, MI
Quality Inspector 2/2015 to 7/2015
●Inspected drive axles or other car parts at different warehouses throughout the Michigan areas.
●Mainly, I was at the Ford Flat Rock plant inspecting seats in all the Fusions and mustangs assembled on the line.
PALS. INC Inkster, MI
Direct care 6/2013 to 10/2013
●Assisted with haircuts, dinner outing, took blood pressures, and passed medications.
●Prepared delicious nutritional meals for the entire house and assisted with anything that was needed.
Copper Canyon Restaurant and Brewery Southfield, MI
Cook Assistant 2/2003 to 10/2004
●Assisted in the kitchen by preparing delicious meals.
●Stocked, prepped food, and meticulously cleaned all areas where food was processed and handled.
Big Brothers Big Sisters Southfield, MI
Telemarketer 3/1999 to 6/2001
●Worked as an online operator responding to incoming and outgoing calls.
●Processed donations for the betterment of children.
Kentucky Fried Chicken
Cashier
●Served customers by preparing menu items.
●Processed sales, and performed any other necessary duties as required or assigned
Education: Michigan Works Detroit, MI
High School Equivalency (GED) 2003
References: Available upon request
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