Customer Service High School

Personal Description

Customer service representative (CSR) with extensive experience in serving customers by selling products and meeting customer needs as well as in serving existing accounts, obtaining and establishing new accounts by planning and organizing daily work schedules to call on existing or potential sales outlets and other trade factors. years of experience in sales. Results-oriented, specialized supervisory experience in developing CSR projects. Demonstrated experience in obtaining goals and a strong work ethic and proven ability to work in teams .

Educational Background

Level School Diploma Obtained

High School Gardena High School Diploma High School

Gardena, California

University El Camino College Associates Degree

University Universidad Galileo (Guatemala) Associates Degree

Work Experience

Date Institution Position Immediate Boss

Jan 2022– Feb 2024 Royal Caribbean CSR / Supervisor Cesar Perez

May 2018 –Ago 2022 NRG (Alorica) Call center CSR Yandy Hernandez

Ago 2010 - 2018 Antigua Int. School Grade Teacher Natalia Zmaczynska

Ago 2008 - 2010 Montessori. School ELA Teacher Federico Sandoval

Job Skills

• Proven communication skills both written and oral

• Ability to organize personal work priorities

• Ability to work independently and as part of a team

• Strong ability to use standard business software and applications

• Demonstrated ability to remain self-motivated at all times

• Able to manage stress

• Flexible work hours

• Excellent organizational skills

• Expertise in handling office equipment

• Knowledge of Internet experience in Microsoft Office Suite

• Excellent customer service orientation

• Ability to research and analyze data effectively

Labor Achievements

Project Planning (Low Income Housing UNDP)

Provided project control, cost estimation, and other business support services for technical line management.

Training (Training Course NCO)

Responsible for providing vision and direction to a group of 20 construction workers, to train them in reading blueprints and procedures sufficient for the project.

Monitoring (T -Mobile USA)

Training of workers hired to conduct the general business rules tasks.

Other Studies

Institution Degree obtained

CIAV approved Level 6 Certificate

Student Center Sol Alto Microsoft Windows Course

Computer Center Di Culti Microsoft Office Course

Visa Vermont BTC Net Guatemala

Personal References

Reference Relation Phone

Juan José Cárdenas Marroquín Brother +1-502-****-****

Antonio Marroquín Friend +1-323-***-****

Freddy Figueroa Friend +1-702-***-****

Work References

Reference Relation Phone

Joshua Giron Supervisor +1-502-****-****

German Montenegro Manager + 213-***-****

Edwin Guerra Supervisor +1-323-***-****

Objetivos Laborales

Among the objectives that I have is to work in an institution that is prestigious, with integrity and has knowledge as well as a great work environment. On my behalf I am fully prepared to engage fully to the new challenge, to be honest, and faithfully fulfill my obligations imposed on me so that the company benefited out of our daily efforts.

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