Data Entry Customer Service
Resume:
Syeda Fizza Naqvi
Pharmacy Lead Technician
Contact
Frisco, TX, 75034
*****.*****@*****.***
Profile
Pharmacy Technician and Mobile Training Coach with 5+ years of PBM and retail pharmacy experience. Self-starter with extensive knowledge of Medicaid and Medicare procedures. Excellent data entry skills and telephone etiquette. Detail-oriented and focused on accuracy and efficiency.
Motivated and personable Customer Service -Technical Support Representative with 2 years of experience in the Telecom industry and 2 years in the Media and Advertising. Exceptional interpersonal skills in client relations, negotiations, and technical support.
Knowledgeable and experienced in call center operations, telecommunications, and networking technology.
Dynamic team leader and trainer with superior collaborative skills and a history of progressive responsibility and decisive action. Excelled in managing workflow efficiently and supervising daily duties of subordinates.
Key Skills
Excellent Oral and Written Communications
Organized, diligent and Tenacious
Quick learner and Keen Observer
Experience
Pharmacy Lead Tech
CVS Health
2015 to Present
Worked under the pharmacist, assisting them by completing tasks such as mixing medicines and preparing and dispensing medication. Responsible for providing excellent customer service over the phone for members, pharmacies, and providers. Accountable for the review of prior authorization requests using prior authorization guideline question and answer protocol. Assisted in prior authorization claims processing by giving information needed to process the claim such as medication information, etc. Ensure secure and efficient pharmaceutical services to patients, nurses, consultants, and all service beneficiaries. Manage and direct subordinate Pharmacy Technicians effectively to ease the workflow. Oversee the work of and instruct pharmacy technicians to work on data entry, dispensing and stock control. Support the pharmacist on duty in guaranteeing security and efficiency in running of the pharmacy with regards to provision and sale of drugs. Work together with the pharmacy manager in the inauguration and training of new pharmacy personnel with all procedures. Communication and documentation of refill request approvals, corrections, and clarification requests with the medical providers.
Inventory Specialist
CVS Health
2012 to 2015
Maintained the pharmaceutical supplies inventory and related records and reports. Trained and managed employees in compliance with policies and regulations. Help them understand medical terms, dosage calculations and insurance claims. Managed returns and refunds to and from vendors and warehouse and kept a track of credited amount. Verified accuracy of medication shipments and resolved vendor related issues. Checked in medication, rotation of stock medication, processing medication returns and outdated medications. Maintained a clean, organized and adequately stocked work environment. Ensure medication and supplies availability for the patients and coworkers. Accurately typed and filled prescriptions in a high-volume retail pharmacy.
Customer Support Specialist
MoLabs Media
2009 to 2011
Built and edited content and maintained positive customer relations for new and existing customers. Provided daily support to team in executing marketing communications & brand strategy for the customers. Researched potential partnerships and sponsorship opportunities
Maintained creative inventory for client services team in promotion of products and services. Managed premium online inventory and invoice tracking. Managed Advisory Board semi-annual VIP events. Worked with third-party vendors to implement fulfillment management for the customers. Provided administrative support to department (Regional VP and Directors)
Technical Support Customer-Service Representative
Ufone - Karachi, PK
2007 to 2008
Answered 150-200 incoming calls daily. Interfaced with customers to assess needs and utilized in-depth understanding of technology to provide technical problem diagnosis, trouble-shooting, and resolution. Analyzed customer problems and drive to call resolution. Accurately logged all interactions in the customer relationship management system. Educate customers on support options, and the steps being taken to resolve their issue(s). Achieved call center metrics including average handle time, schedule adherence and accuracy. Recognized for providing exemplary complaint handling.
License /Certifications
Certified Pharmacy Technician (CPhT)
May 2012 to August 2024
Licensed Pharmacy Technician
May 2012 to August 2024
Education
Certification in Pharmacy Technician
Collin County Community College - Plano, TX
November 2011
Bachelor of Arts in Commerce
Karachi University - Karachi, PK
2004 to 2006
Under Grad Pre-Engineering
St. Lawrence's College - Karachi, PK
2001 to 2003
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