Business Analyst

Abisola Amokeoja

Katy, Texas ***************@*****.*** 832-***-****

LinkedIn Profile

Detail-oriented Certified Business Analyst and Client Relations professional with a proven track record of driving process improvements and optimizing performance across diverse industries, including Technology, Financial Services, insurance and Retail Healthcare. Familiarity with Power BI and Tableau for data visualization.

SKILLS:

Business Analysis Administration Data Validation Training & User Support Reports & Dashboards Jira SQL Canva Lucid chart MS Suite Tableau Power BI EXPERIENCE:

Snr. Customer rep. Analyst (Claims) Genworth 2024 – present

• Analyzed customer accounts to determine recurring issues that caused delay in claim processing and provided solutions.

• Review, analyze and process written requests & documentation.

• Successfully collaborated with various departments to resolve complex customer issues.

• Processed and evaluated long-term care insurance claims in accordance with policy provisions and state regulations.

Consultant (Fellowship) Kaiser Permanente 2024

• Develop and implement a Mentor Check-In Tool to enhance communication and support between mentors and apprentices.

• Design an Apprentice Rounding Tool to facilitate effective feedback and progress tracking for apprenticeship programs.

• Conducted fishbone analysis to analyze reasons apprentices are dropping out.

• Establish a systematic tracking sheet to monitor and record key metrics, ensuring efficient project management and analysis.

Business Analyst Infosys Limited 2021 – 2023

• Conducted data validation exercise.

• Trained over 300 users.

• Demonstrated ability to engage stakeholders of various levels from SME to Director Level.

• Elicited requirements through group discussions and wrote user stories.

• In charge of developing and maintaining the Business requirement Document (BRD).

• Collaborating with product owners to groom backlog and plan releases.

• Involved in performing User Acceptance Testing (UAT). Customer Service Representative TTEC (CVS Caremark) 2020- 2021 Business Development Analyst Mutual Alliance Inv. & Sec. Ltd. 2013– 2019 EDUCATION & CERTIFICATIONS:

Salesforce Certified Administrator

Salesforce Certified Business Analyst

Salesforce Certified Platform App Builder

Salesforce Certified Ai Associate

Certified Scrum Master

University of Agriculture Abeokuta, Ogun State, Nigeria. Bachelor’s Degree University of Texas El Paso Professional Certification [Medical Administrative Assistant] VOLUNTEER

Acquaint - Global cultural networker.

Positive Planet Us- Problem solver

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