Support Specialist Technical

Michael A. Kirby

410-***-**** *******@*****.***

System Administration Endpoint Management Leadership/Mentoring Active Directory Enterprise

Network and Security Management Kaseya KCA Certified SharePoint Administration

Systems Administrator July 2020 – Present

University of Iowa, Iowa City, IA

Assist end users with configuring, installing and maintaining stand-alone and networked multi-user computer operating systems and workstations.

Identify and troubleshoot basic hardware and software issues for Windows and Apple computers and laptops.

Research innovative ways to use information technology to improve office and hospital workflow and communication and make recommendations based on that research.

Create and update existing support process documentation

responsible for day-to-day operation of PACS (Picture Archiving and Communication System) equipment including image workflow, archiving, auto-routing, diagnostic viewing and prefetching and other related activities.

Works closely with the PACS team to oversee complete capture of DICOM digital image data into the PACS system while ensuring timely access to diagnostic images are available 365x24x7.

Works to integrate image processing systems with the PACS architecture for multiple hospital departments

IT Manager December 2019 – March 2020

Pet Palette, Sykesville, MD

Responsible for managing and securing all domain user accounts, network devices, servers (Windows Server 2012), and endpoints via Active Directory, DNS, Group Policies and Sophos Intercept X

Responsible for managing mail security and compliance via Google Apps.

Management of VOIP phones, voice mail, call routing, call groups, etc (Nextiva)

Provide administration, workflows, custom forms, etc of Netsuite ERP

Provide all levels of IT support to entire office staff.

IT Manager March 2019 – October 2019

Priority 1 Automotive Group

Responsible for Managing (Holding accountable) and Evaluating current MSP

Management Responsibilities for All IT systems (servers, printers, infrastructure, endpoints, O365) across 13 facilities (dealerships, corporate office, repair centers)

Manage IT projects by working with MSP and industry vendors

IT Support Specialist September 2018 – March 2019

Glenridge Healthcare Solutions, Columbia, MD

Responsible for Server Management AWS EC2 environment (1 Physical server, 8 Virtual in AWS) Windows Server 2016

Responsible for Managing Azure environment (Office 365, Sharepoint, OneDrive)

LAN Administration (DHCP, DNS via Route 53 in AWS, AD, GPO, WSUS, Print Management)

Manage network users, groups, security via AD, GPO and Office 365

Network and Email Security (Sophos Firewall, Sophos Endpoint Management, Microsoft ATP)

Management of VOIP phones, voice mail, call routing, call groups, etc (Nextiva)

Director End User Support September 2015 – September 2018

Maryland Health Enterprises / Lorien Health Services, Ellicott City, MD

Responsible for System Administration and End User Support at 11 facilities across 4 counties with over 1000 devices

Manage staff of 2 providing support for 2300 FTEs, 5,000+/yr tickets, deskside and remote application, network and device support (Windows 7/10, MS Office, Pulse Secure VPN clients)

Manage network users, groups, security and <675 email users (AD, DNS, GPO, Exchange 2013, Windows Server 2012)

Manage HIPAA compliance activities including onboarding, archive, and access control.

Planned, Implemented and Managed 500+ end points using Kaseya Virtual System Administrator

Implemented, Managed End Point Encryption (Sophos SafeGuard Enterprise)

Implemented, Managed Mobile Device Management (Barracuda)

Manage all end-user security systems using system tools (Kaseya Patch Management)

Designed and manage endpoint deployment, imaging, configuration and upgrades

Management of VOIP phones, voice mail, call routing, call groups, etc (Avaya)

IT Analyst September 2012 – July 2015

The Living Legacy Foundation, Halethorpe, MD

Responsible for managing network users (120+), groups and security via Active Directory and GPO

Responsible for managing security, software and images via multiple SMS (Dell Kace, Dell DDPE and Track-IT for ticketing and inventory of 200+ endpoints/mobile devices)

Troubleshoot network issues and provide basic network administration IP addresses and naming conventions (DHCP and DNS)

Was Project Manager (collaboration with 3rd party web developers) for upgrade of SharePoint 2010-13

Provided management, administration and security of new company portal/intranet (SharePoint 2013) and served as the primary file store reducing the need for external VPN access.

Provided management of all email users and groups via Exchange 2013

Managed and mentored staff of 1 (Desktop Support Technician)

Network Administrator March 2010 – November 2011

Lotame Solutions Inc, Elkridge, MD

Managed network users (90+), groups and security through the use of Active Directory and GPO's

Provided management of laptops and desktops (100+ total endpoints) (OS Reinstalls and Imaging) & File Server administration

Provided management of LAN and WAN (IP addresses, DHCP, DNS, VPN) for Maryland & NY offices

Managed all email users and groups through Google Apps

Provided all levels of desktop support on both Mac OSX and Windows

Managed VPN clients and supported connectivity issues and supporting hardware

Active Directory Migration Engineer January 2010 – March 2010

Arcus (Contract with Maryland DHR), Baltimore, MD

Re-located and Installed Windows XP machines and added to new domain

Assured the proper creation of new user accounts in Active Directory

Manually added XP machines to new domain when install scripts failed

Network Administrator September 2007 – January 2010

Hospice of the Chesapeake, Annapolis, MD

Managed network users (125+ users), groups and security through the use of Active Directory and Group Policies

Provided management and Support of 4 remote offices (VPN, DHCP, DNS)

Managed email accounts and distribution groups via Microsoft Exchange 2007

Performed daily backups of all data servers using Veritas Backup Exec.

Performed installation of all software on Servers (Windows Server 2008), workstations, and laptops

Provided all levels of support for internal and external employees as well as nurses in the field. (MS Office 2007/2010, VPN clients, broadband cards, proprietary software, and Internet connectivity.

Provided 24x7 on-call support to all office staff and field clinicians.

Kaseya VSA Certification

Kaseya Corporation, Miami, FL

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