Customer Service Inventory Control
Resume:
Fakhrul Ahsan
*********@*****.***
Objective: Dedicated and results-driven Retail Franchisee with a proven track record of success in overseeing store operations, optimizing sales performance, and delivering exceptional customer service. Seeking a challenging Retail Manager position to leverage my leadership skills, strategic mindset, and retail expertise in contributing to the growth and success of a dynamic retail establishment.
EDUCATION
The University of New Orleans New Orleans, LA
Master of Science 1988-1989
Major: Geophysics
University of Dhaka Dhaka, Bangladesh
Bachelor of Science 1978-1982
Master of Science 1982-1984
Major: Geology
Skills:
Store Operations Management
Sales Forecasting and Analysis
Staff Training and Development
Customer Relationship Management
Inventory Control and Merchandising
Budgeting and Cost Control
Team Leadership and Motivation
Excellent Communication and Interpersonal Skills
Professional Experience:
7-Eleven Orlando, FL
Franchisee February 2012- Present
Successfully own and operate day-to-day operations of a high-traffic retail store, consistently meeting and exceeding sales targets.
Implemented effective visual merchandising strategies, resulting in a 15% increase in average transaction value.
Led and motivated a team staff members, fostering a positive work environment and achieving high employee satisfaction rates.
Developed and executed sales training programs, enhancing staff product knowledge and customer engagement.
Implemented inventory control measures, reducing stock shrinkage by 20% through regular audits and loss prevention initiatives.
7-Eleven Orlando, FL
Store Manager Dec 1979 – Jan 2012
Played a key role in optimizing store efficiency, streamlining processes, and contributing to a 10% improvement in overall store performance.
Assisted in the development and execution of marketing and promotional campaigns, resulting in increased foot traffic and sales.
Conducted staff performance evaluations and provided constructive feedback, contributing to improved team morale and productivity.
Collaborated with the district field leaders in analyzing sales trends, customer feedback, and competitor activities to make informed business decisions.
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