Case Management Office Representative

Paula Daniels Music--Program Development & Operations Expert,

Resume, Page 1

Paula Daniels Adkins

Director of Operations & Case Management Expert

**************@*****.*** Cell: 606-***-****

PROFESSIONAL EXPERTISE

Clinical Director

PAIS – Psychological Assessment & Intervention Services - 2021 to 2022 Barboursville, WV

• Managed 35+ employees who worked with individuals with intellectual and developmental disabilities, behavior support specialists, registered nurses, licensed practical nurses, and a variety of other staff under the direction of nursing staff

• Maintained a budget for six clients and 35+ employees staying within the parameters given

• Primary contact for all Abuse/Neglect incidents from investigation to conclusion.

• Worked inside three primary databases that collected information regarding clients, staff and billing

• On call 24 hours/day, 7 days per week for both client and staffing issues

• Worked with other agencies to maintain strong relationships between clients and their support systems.

• Performed independently with minimum supervision and maximum accountability Career Coach Supervisor

Goodwill Industries of Kentucky - Pikeville, KY 2018 to 2020

• Maintained a 45-team member caseload and kept detailed case notes in a required statewide database

• Obtained a variety of resources for team members and provided assistance in accessing said resources

• Assisted with budgeting and life skills to promote independence

• Worked with diverse populations and possessed a high degree of discretion and confidentiality

• Performed independently with minimum supervision and maximum accountability Career Advisor and Job Club Facilitator

Big Sandy Area Community Action Program, Inc. - Pikeville, KY 2015 to 2018

• Ensured program eligibility and funding source documentation guidelines are met for the Workforce Opportunity and Innovation Act (WIOA)

• Maintained internal and external reporting systems for monitoring and controlling fiscal and programmatic activities

• Evaluated client’s job placement progress, and provided appropriate feedback on performance

• Worked with diverse populations and possessed a high degree of discretion and confidentiality

• Developed, planned, and implemented weekly meetings to teach clients employability skills

• Worked independently with minimum supervision and maximum accountability Paula Daniels Music--Program Development & Operations Expert, Resume, Page 2

Director of Program Development

Senior Helpers of Kentucky - Louisville, KY 2014

• Human Resource experience - Selected, trained and supervised employees to work with participants of the Acquired Brain Injury and Acquired Brain Injury Long Term Care federally funded programs

• Responsible for improving and implementing program processes

• Case Managed persons with traumatic brain injuries with wrap around services

• Served as a liaison to funding grants management staff to ensure compliance with program requirements

Director of Operations

A Brighter Future, Inc. - Ashland, KY 2013-2014

• Responsible for the overall Case Management of participants in an Adult Day Treatment and residential program that utilized federal and state waivers for individuals with disabilities

• Interpreted federal and state laws, regulations, and administrative codes for Supports for Community Living (SCL) and Michelle P. Medicaid waivers

• Reviewed and developed company policies and procedures

• Human resource experience-Trained, coached, supervised, and ensured staff compliance for 30+ employees

• Completed performance evaluations and offered constructive criticism and praise

• Executed work improvement plans, disciplinary actions and terminations

• Managed programs for offenders to improve quality of life and successful re-entry

• Conducted and coordinated outreach efforts and worked in cooperation with Federal, State, and private agencies, and nonprofit organizations that service people with disabilities

Director of Operations

Newcare of Louisville - Louisville, KY 2012 to 2013

• Supervised five team leaders and thirty-five direct support professionals as well as community support specialists, family home providers and contract therapists

• Reviewed and developed company policies and procedures

• Interviewed, hired and trained all staff

• Case Managed persons with traumatic brain injury and developmental disabilities with wrap around services

• Served as a liaison for referral sources to ensure excellent customer service Interim Director of Marketing & Admissions – Louisville, KY (2011) Quality Assurance Officer – Louisville, KY (2011)

Program Coordinator – Ashland, KY (2001 to 2007)

Radical Rehab Solutions – Huntington, WV 2001 to 2007, 2011

• Responsible for policies and procedures relating to safety across four programs and two states

• Interviewed potential clients for possible admission

• Trained multiple levels of staff on incident management and disaster preparedness

• Leveraged existing resources to accommodate volume increase without additional expense

• Developed and implemented rehabilitation programs

• Worked with individuals with dual disabilities

• Seven years of experience working along side a distinguished Neuropsychologist Paula Daniels Music--Program Development & Operations Expert, Resume, Page 3

Medicaid Services Specialist III

Department of Medicaid Services - Frankfort, KY 2007 to 2011

• Assisted in preparation and completion of program reports for the Centers for Medicaid and Medicare

• Assisted in the development of ABI-LTC program regulations as indicated by the Centers for Medicaid and Medicare

• Trained service provider management on how to create tools for monitoring and outcome measurement

• Evaluated outcomes and delivery of services and suggested improvements of client-specific programming

EDUCATION

Bachelor of Arts Degree

Morehead State University, Morehead KY

1992

REFERENCES

Donna Cundiff, Owner/CEO, Achieving More, Inc., 502-***-****, *******.*****@*****.*** Jennifer Hampton, Workforce Services Coordinator 606-***-****, ********@******.*** Robert Hall, Career Coach Supervisor, 606-***-****, ******.****@**********.***

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