Systems Engineer Call Center

**** ********** ** **** **** BEACH FL ***** USA

YADER IVAN ORTIZ SALGADO

PERSONAL INFORMATION

Nationality: Nicaragüense.

Age :41 years - Language : Only spanish

Profession: Systems engineer.

Date and place of birth :05-01-1982

Email:************@*****.***

Cell phone :786-***-****

AIM

Collaborate significantly in achieving the objectives of your company, organization or institution.

SECONDARY AND HIGHER EDUCATION

2007Postgraduate in Imports and Exports. University of the Americas

(ULAM-Managua).

2001-2006.Systems engineering. Nicaraguan Evangelical University MLK

(UENIC-Managua).

1994 – 2000Secondary studies.

Central American College - CHURCH OF GOD College.

WORK EXPERIENCE

ESTADOS UNIDOS - From Jun 2023 to Feb 2024: Able group - Painter and various.

-Prepare and paint furniture with a sandblaster, support for various tasks.

NICARAGUA - From May 2022 to May 2023: LAFISE INSURANCE - Collection Strategy Analyst.

-In charge of the process of review and monitoring of the policy cancellation process.

-Preparation of the collection committee presentation.

-Carry out the portfolio allocation strategy for the call center team.

-Prepare reports of quadrature with accounting.

-Create monthly collection KPI reports

-Back up of the Head of Collection.

From October 2022 to April 2022: INSTACREDIT - Back Office Supervisor.

-Supervise the reporting team and Back Office.

-Create collection campaigns.

-Prepare statistics for collection management Nicaragua.

-Manage the MC COLLECT collection system

-Supervise the sending of SMS, collection business letters, agent productivity, collection campaign mapping, various Reports.

-Prepare the closing presentation of the collection area

From April 2016 to March 2019: BAC CREDOMATIC - System and Technology Administrator and Supervisor.

-Supervisor of Statistics and Strategy Officers.

-Administration of collection strategies and tools.

-Operational Risk Liaison. Responsible for operational risks, controls, exhaustive risk validation, uploading risks in SIXPRO, updating teamroom reports, reviewing complaints, meetings that mention operational risk, keeping meeting minutes and participating in RO meetings and training

-Link Runci. Keep control of information assets and carry out thorough reviews periodically, make updates to information assets in SIXPRO.

-Carry out tests of Collection contingencies in case of disasters. Review and update the manual 'Business Continuity Plan Telephone Collection Services'.

-Promoter innovation ideas. Enter approved and applied innovation ideas example D2D strategy automation.

From April 2013 - 2016: BAC CREDOMATIC - Credit Risk Analyst.

-Analysis of PPA's placements (loan plan, payroll, cards, second accounts).

-Analysis and review of pre-approved personal loans. Comprehensive portfolio review indicators. Month-end closing report and various reports. Month-end closing transactions. Credit card migrations. Back up of bac-virtual monitoring. Response to customer claims in credit bureau.

-Reclassification of microcredit accounts.

-Analysis of TC renewals.

-Customer file by number of active products.

-Create and update Extrafast vintages, payrolls, universals, portfolio distribution archives.

-Participation in indicators comprehensive portfolio review.

-Review analysis of Extrafast pre-approvals plans.

-TC/BCO Sanitation Report.

-Report of accounts to cancel.

-Analysis of TC migrations.

From September 2009 - 2013: BAC CREDOMATIC - Statistics Officer.

-Create and maintain report Template Email / SMS.

-Create and maintain the TC / Bco Productivity report. / Pre legal.

-Create and maintain the Daily Mortgage Consumption report.

-Create and maintain daily load reports.

-Create and maintain summary report by service.

Since March 2009-2009: Rotating Collection Manager – BAC CREDOMATIC Collection Department.

2007 - 2008: Statistical Digitizer - Financial FAMA.

2005 - 2006: Sales of Industrial Spare Parts – Ramón Ortiz Imports.

PANAMA - From May 2020 to Sept 2022: Business manager.

In charge of managing a small car wash business, cocktail bar, barber shop.

COMPUTER KNOWLEDGE

OFFICE:

Word and Excel (advanced).

Access and Power Point (advanced).

DATABASE:

Microsoft Access (using SQL language).

SQL SERVER 2012.

SAP LUMIRA (Sap business intelligence).

AS400B AND AS400C (Design and Query Consults (consult BD and Query user).

Cyber Executive (Through user interface querys - Cyber credit Financial - Cyber credit console).

Dataviews.

Crystal Report.

OTHERS:

Siebel Enterprise (Middle Tier).

Unifield IP Director (Medium level).

Authentic User (basic).

Advanced List Management (Medium level).

OTHER COURSES

Computer operator.

In search of raising the level of accounting knowledge - College of Public Accountants of Nicaragua (2001)

LINUX SUSE 9.3 – UNAN MANAGUA (2005)

Inventory Management and Control.

English IV Level. NATIONAL TECHNOLOGICAL INSTITUTE (2017 – 2018)

II year Approved in Business Administration Career - Unitec.

Power BI Master DAX (Advanced) – UNI (March 2022 – April 2022).

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