Guest Experience Team Members
Resume:
Sarah Ortiz
Houston, TX *****
*****.********@******.***
EXPERIENCE
American Realty Group, Galleria — Assistant
OCTOBER 2022– MARCH 2024
-Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
-Received and sorted incoming mail and packages to record, dispatch, or distribute to the correct recipient.
-Monitored deadlines closely and submitted required documentation punctually.
-Developed strategies to streamline and improve office procedures.
CAVA, 4000 Washington Ave — Guest Experience Manager
JULY 2022 - OCTOBER 2023
-Lead and develop Team Members and Special Ops Trainers
-Be responsible for the entire guest experience.
-Develop Culinary Leads and uphold food safety & quality standards.
-Oversee food and beverage management, including inventory, ordering, and budget.
-Put deliveries away, plus any additional duties assigned.
-Assist with any additional duties assigned.
-Trained new team members on company policies and procedures to maintain consistent guest experience standards.
Otto’s Barbeque, 600 Travis St — Cashier
JANUARY 2023 - JULY 2023
-Maintain high standards of quality control, hygiene, health and safety.
-Developing ability to work in fast-paced atmosphere.
-Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
-Restocked and organized merchandise in front lanes.
-Handled multiple payment methods securely, minimizing discrepancies and potential losses.
-Welcomed customers and helped determine their needs.
EDUCATION
Stratford High School, Dairy Ashford — Diploma
AUGUST 2018 - MAY 2021
SKILLS
-Attention to detail.
-Adapt to different situations.
-Leadership experience
-Organizational know-how
-Problem-solving abilities
-Product branding
-Data Entry
-Microsoft Excel
LANGUAGES
-Bilingual (Spanish & English)
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