Customer Service Representative

FOTINI BROWN

** ******* ******

Union, NJ ***** ******.**********@*****.*** 908-***-****

SUMMARY

Energetic Customer Service Representative with 20 plus years experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

EXPERIENCE

CUSTOMER SERVICE REPRESENTATIVE

LIFESTATION

2021-2023

Managed 45 plus calls daily and addressed customer complaints, billing inquiries, and technical support issues. Reviewed product sales orders for accuracy, explained documents, and approved order expectations. Utilized customer relationship management software(Salesforce) to gather and analyze customer information and facilitate retention campaigns.

SOUS CHEF/WAITRESS

ANGIE’S FAMILY RESTAURANT

2010-2018

Prepare and cook customer orders. Provide customers with any relevant services.

ORDER FULFILLMENT ASSOCIATE/MERCHANDISE HANDLER

NORDSTROM

2009-2010

Use office databases to compile, copy, and file records to download orders and prepare to ship to customers. Provide customer service while maintaining cleanliness and organization throughout various departments’ stockrooms.

CUSTOMER SERVICE REPRESENTATIVE/ADMINISTRATIVE SUPPORT

WINDOW SHAPES, INC.

2004-2009

Served as primary contact for national accounts regarding purchase orders, shipping, billing, and other pertinent issues. Actuated and implemented filing systems, client billing system, and book-keeping. Professional operational duties such as data entry, order entry, pricing, invoicing, and accounts receivable functions.

AFFILIATION

REAL ESTATE SALES AGENT WEICHERT REALTORS 2005-CURRENT

SPECIAL ACHIEVEMENT UNITED STATES MARINE CORPS

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