Administrative Assistant Customer Service
Resume:
HAILEY LAM
SUMMARY
Hardworking employee with customer service, multitasking and time
management abilities. Devoted to giving every customer a positive and memorable experience.
EXPERIENCE
Administrative Assistant, 12/2019 - Current
New Centry Plastic Industry - San Leandro, CA
Police Cadet, 06/2018 - 12/2020
San Francisco Police Department - San Francisco, CA Data Analytics Intern, 08/2019 - 11/2019
Cooper Tire - San Francisco, CA
CONTACT
Address: San Francisco, CA 94134
Phone: 714-***-****
Email:
******************@*****.***
SKILLS
Tracked and submitted employee timesheets to prepare for payroll processing.
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Answered phone calls and emails to provide information, resulting in effective business correspondence.
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• Scheduled appointments, meetings and events for management staff. Collaborated with recruitment and HR professional to achieve hiring goals.
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• Managed office inventory and placed new supply orders. Organized company events including holiday parties, team building activities .
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Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
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• Coordinated with vendors regarding billing issues. Managed daily banking activities including deposits, withdrawals, transfers.
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Assisted police officers with non-emergency calls and general community relations.
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• Observed and reported suspicious activity.
Gathered, compiled and organized data for departmental studies and projects.
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Helped sworn and civilian personnel with essential non-emergency tasks.
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Directed and controlled traffic during special events and peak traffic conditions.
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• Coordinated work plans and prioritized workflow and projects.
• Team-oriented
Human Resources Management
(HRM)
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• Facility Management
• Account Reconciliation
Employee training and
development
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• Event coordination
• Recruiting and hiring
• Community Relations
• Inventory Control
• Billing
• Customer Relations
• Public Service
• Document and File Management
• Employee engagement
• First Aid/CPR
Advanced computer skills in MS
Office (Outlook, Word, PowerPoint,
& Excel)
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Tax Intaker (Volunteer), 02/2019 - 05/2019
Volunteer Income Tax Assistance (VITA) Program - San Francisco, CA Student Worker, ESL Computer Lab, 06/2017 - 12/2018 City College of San Francisco - San Francisco, CA
Store Manager, 03/2015 - 05/2017
Relax Feet Spa - San Francisco, CA
EDUCATION AND TRAINING
Used statistical analyses to find patterns from data and identify improvement opportunities.
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Updated data management documentation to include deployment of new fields and assets.
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Assisted with development of dashboards and reports using spreadsheet and visualization software.
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Coordinated with team members and organizational partners to identify and resolve data issues.
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Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
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Finalized and processed paperwork with local, state and federal government authorities.
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Informed clients of potentially beneficial products and services, resulting in additional business opportunities.
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• Helped clients integrate new tax software with accounting software. Developed strong oral and written communication skills in working with people of different ages.
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• Assisted with different events during fall and spring semesters. Routed incoming mail and prepared outgoing mail according to campus procedures.
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• Presented information to customers and answered complex questions.
• Planned and completed group projects, working smoothly with others. Traveled around campus to conduct orientations and meet with students in need of help.
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Prepared reports, presentations and articles using Microsoft Word and PowerPoint.
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Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
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Coordinated social media and marketing strategies to promote brand awareness and increase sales.
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Reviewed customer feedback to make operational improvements and promote satisfaction.
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Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
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• Trained and mentored associates to teach daily tasks and procedures. Bachelor of Science, Business Administration, Concentration Finance, 12/2020
San Francisco State University - San Francisco, CA Associate of Science, Liberal Arts Emphasis in Science & Mathematics, 05/2019
City College of San Francisco - San Francisco, CA
High School Diploma, 05/2014
Philip And Sala Burton High School - San Francisco Certificate, Self Directed HR Analyst Training Program City & County of San Francisco, DHR - San Francisco LANGUAGES
ACCOMPLISHMENTS
Chinese (Mandarin):
Native/ Bilingual
Chinese (Cantonese):
Native/ Bilingual
Vietnamese:
Full Professional
Multitasking - Demonstrated proficiencies in telephone, e-mail, fax and front-desk reception within high-volume environment.
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Reporting - Maintained status reports to provide management with updated information for client projects.
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• Consistently maintained high customer satisfaction ratings.
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