Continuous Improvement Customer Service

I am a diligent Technician proficient with diverse backgrounds in stocking, Material Handling, problem solving complex technical repair issues while consistently delivering quality service at a reputed company where excellent customer service, continuous improvement values, a strong work ethic and a diverse background skills can be utilized to improve the efficiency

WORK EXPERIENCE

Assembly Associate

Boston Scientific

July 2023 – Present Alpharetta, GA

•Understands and adheres to safety policies and practices.

•Working in the warehouse: Picking, packing, shipping

•Responsible for quality and adheres to assembling process requirements,

•Troubleshoot label printer if needed replace kit label and ribbon,

•Responsible for building products by following all processes and completing other assigned work, while meeting company goals and metrics,

•Demonstrates and applies a solid understanding of Manufacturing and related principles.

•Knows and applies flex strategy, rotates as necessary and works well with all group members, both within the team and cross-functionally.

•Maintains accurate records, including training files and shop floor paperwork (SFP),

•Willingly participates in Shared Responsibility and continuous improvement teams.

•Understands and follows all BSC and site-specific policies and procedures.

•Performs routine functions specific to the area (i.e. e-kanban boards, issuing/de-issuing, confirmations),

Field Service Technician

MasTec

May 2023 – July 2023 Duluth, GA

•Responsible for the deployment and installation of technology, cables and devices,

•Safely deliver, install, and support products and technology our customers want and need from TV, entertainment, and security to connected homes, facility upgrades,

•Create and deliver a high-quality customer experience in every interaction,

•Meet manufacturer’s safety requirements on equipment used,

•Experienced working in environments that are not heated or air conditioned, and work may be inside or outside, not dependent of weather,

Automotive Technician

CarMax

April 2019 – June 2019 Kennesaw, GA

•Electrical systems: service, maintain or replace Charging system, Starter Motor, Alternator, Switches, wiring connections, contact points,

•Install, replace, or change machine parts for repair,

•Fuel system: service, maintain or replace fuel filter, fuel pump, fuel line

•Hydraulic system: service, maintain or replace Master/Slave Cylinder,

Wheel Cylinder,

•Preventive maintenance: Cleaning and or Lubricating parts according to specified procedures, measuring and Adjusting clearance between parts using feeler Gauge and other precision measuring testing Tools,

•Troubleshoot: diagnose problems by observing parts, listening for abnormal noise and maintain/ replace defective parts if necessary,

•Welding: Able to weld mufflers, exhaust pipes, fuel lines, break lines,

CAT5 net work cable and Electrical wire Assembler

Water Works Construction Enterprise (WWCE)

Jun 2008 – Sep 2009 Addis Ababa, Ethiopia

•Assemble Mechanical and Electrical components/devices,

•Assemble Electrical panel,

•Using various hand tools to assemble breaker boxes and metal panels,

•Install electric looms and route harnesses precisely,

•Draw and interpret electrical schematic diagrams,

•Strip and soldering electric wires,

TOOLS

•Electrical measuring tools: Multi-meter (Ammeter, Voltmeter, Ohmmeter), Wire gauge, Electronic Solder,

•Power tools: Pneumatic, Hydraulic and Electric, Cranes, Hoists, Grinder, Driller, Jack,

•Mechanical Measuring tools: Feeler Gauge, Bridge Gauge, Tape Measure, Vernier Caliper, Micrometers,

EDUCATION

•Certificate in Automotive Technology from South Seattle Community College, Seattle WA.

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