Information Technology Training Specialist

Craig T. Hawkins

********@*****.*** • Humble, TX 77346 • 832-***-****

Facility/Operations/Maintenance Management

A motivated and highly organized leader with a thirty-year track record of successfully delivering strategic direction and business-driven solutions that provide efficient operations, through management of self-operated facilities and contracted maintenance services for corporate, commercial, industrial, high tech, higher education, and public/private educational facilities to maximize shareholder value. Proven leadership skills, including the ability to work with an executive leadership team, mentor and develop staff, manage complex projects and budgets, develop strong client relationships, and the ability to articulate complex information technology processes, concepts, and solutions to business stakeholders. Experience coupled with solid delivery has enabled continued career progression with additional responsibilities. Expert communicator, able to optimize the productivity of sizeable, cross-functional teams with innovative training programs, one-on-one coaching, and leadership by example. Proven ability to quickly master new concepts and technologies with minimal training. Nine years of military service with an emphasis on Leadership maintenance, service, and security.

•Project Planning and Management

•Continuous Process Improvements

•Recruiting and Staffing Initiatives

•Risk assessments.

•Security Management

•Problem Solving

•Contract Negotiations

•Regulatory Compliance

•Performance Management

•HSE Management

•Global Strategic Sourcing

•Senior Training Specialist

•Cost Reduction and Avoidance

•Vendor / Contract Management

•Employee Training / Development

•Data Center Management

•Commercial Property Management

Career Experience

Director of Corporate Facility and Security, Motiva (Shell Oil), Houston Texas,03/2013 to Present

Developed and drove strategy for the centralized facilities platform including the Integrated Facilities Management platform as well as all remaining Facilities services on site and at our corporate offices.

Recommended technology as an enabler to accomplish strategic imperatives. Ensured recommendations optimized departmental performance while aligning with existing cost structures.

Complete P&L responsibility for the Integrated Facilities Management platform. Additionally accountable for all maintenance, turn, and capital projects/expenses at the communities and our corporate locations.

Optimized service delivery to Shell/Motiva sites, ensuring all facilities are fully operational.

Developed a new operating model including standardized and repeatable work processes, preventative maintenance programs, and tech-enabled tools.

Developed, and implemented best practices, continuous improvement efforts, and innovations to deliver greater efficiency, quality, and employee experience.

Developed positive and effective work relationships with all levels of management and departments within Shell/Motiva, specifically strong teamwork and cross-functional collaboration with the Operations Strategic planning team and executive leadership.

Contributed to the overall organizational health, promoted the department, contributed to the investment thesis for all assets, and provided thought leadership and strategic vision to facilities-related projects.

Enforced all company policies and training requirements regarding safe and efficient operations and work practices.

Regional Operations/Customer Business Manager, Johnson Controls, Baytown Texas, 06/2007 to 02/2013

Responsible for the portfolio of 380 sites for a leading telecom company in the Northeast.

Key point of contact for customer executive leadership and company leadership.

Review and renegotiate key contracts.

Managed outside vendors in the maintenance and repair of UPS systems and backup generators for customer data centers.

Developed operating and capital budgets and approved expenses.

Developed and implemented a strong vision for the brand and division, designed to increase revenues, profitability, brand affinity, and awareness.

Presided over a team of 26 property management and engineering personnel for a global technology and industrial leader. Placed significant focus on talent acquisition, employee training, and succession planning.

Elevated maintenance efficiency by 15% enabling a 50% reduction in overtime expenditure.

Conceptualized and implemented a vendor development program to optimize price negotiations, service delivery, and contract terms.

Developed innovative programs and processes to reduce short- and long-term operating costs and increase productivity.

Supported account-wide initiatives such as compliance reviews, audits, training programs, and other initiatives as appropriate.

Drove initiatives such as benchmarking, best practices, and continuous improvement. Supported the delivery of moves, adds, and changes.

Territory Sales Assurance Manager, United Technology, 06/2006 to 06/2007

Oversaw demand planning operations at a high-volume branch of a world leader in heating, air conditioning, and refrigeration solutions to ensure high-quality service delivery.

Held concurrent responsibilities for managing service agreements, providing post-sale support, and ensuring the efficient fulfillment of customer projects.

Delivered post-sales technical support and training to dealers and contractors for existing products or supplemental sales.

District Manager, Field Service Networks, Baltimore Maryland 07/2004 to 06/2006

Led all estimating, quote/proposal generation, customer negotiation, and equipment purchasing efforts across the Southeast region for multisite facilities maintenance and repair specialists.

Mentored staff in methodology and consulting excellence and encouraged best practices in project management and project planning.

Improved the Organization's financial profitability by proactively managing operational and capital budgets.

Senior Training Specialist, Anteon, Fairfax Va 02/2003 to 06/2004

Training Specialist responsible for instructing students in heating, ventilation, air conditioning, and refrigeration.

Provided training for students on schematics, basic refrigeration cycle, and basic operations including recovering, recycling, and reclaiming refrigerants.

Developed programs of instruction, lesson plans, advance sheets, and related materials for school and student use covering assigned blocks of material in heating ventilation, and air conditioning maintenance and troubleshooting.

Presented platform and practical instruction to students in many job applications involving assigned blocks of instruction, including conducting conferences, practical exercises, lectures, and other activities.

Maintenance/Quality Control Supervisor, Johnson Controls Belcamp Md 01/1995 to 06/2003

Developed, implemented, administered, and modified programs to maintain the physical plant, grounds, and equipment through effective utilization of personnel and materials.

Coordinated facility’s needs, estimating maintenance costs, evaluating solutions.

Monitor contractors, and fabricators are properly insured, federal and state certified, and work within the safety standards of OSHA. Coordinate routine maintenance projects.

Manage general contractors' progress and provide coaching, feedback, and assistance when required. Monitor vendors and supplies to ensure correct materials are delivered promptly.

Enlisted/Non-Commissioned Officer, United States Army 06/1985 to 05/1994

Served as a first-line supervisor for 22 soldiers during Operation Desert Storm.

Duties included mentoring, training, and leading by example, all in compliance with the policies and procedures set forth by the United States Army.

Daily duties when mentoring and training included the supervision of personal fitness, proper hygiene inspections, ensuring proper grooming standards were met, cleanliness of uniforms and living quarters, training in job duties, ensuring soldier's health and moral needs were met and made instant on the spot corrections to ensure the safety of soldiers.

Monthly responsibilities included reporting to senior leadership the performance of assigned soldiers through counseling and proper physical fitness evaluations.

Led the completion of over 50 logistical/transportation missions with zero incidents or accidents.

Performed frequent inventory inspections and health and welfare inspections.

Responsible for the quality assurance checks of each soldier and their equipment.

Trained recruits and officers in welding and Machining applications

Education and Credentials

Cecil Community College, Elkton Maryland

Harford Community College, Churchville Maryland

Six Sigma Certification, Johnson Controls

Certified Facility Manager Professional® (FMP®), International Facility Management Association

Certified Trainer, US Army Ordinance Center and School

Strategic Global Leadership Program, Johnson Controls

Building Management System (BMS) Super User Training, Johnson Controls

Project Financial Management, Johnson Controls

Situational Leadership, Johnson Controls

Project Management, Project Management Institute

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