Customer Service Project Management
Resume:
PATRIA SHARAE MCCARTHY
Skills
Resource Allocation
Workflow Coordination
Workflow Management
Task Delegation
Scheduling Expertise
Project Management
Report Preparation
Client Relations
Technical Knowledge
Production Scheduling
Document Management
Creating Purchase Orders
Manufacturing Support
Equipment Operation
Batch Production
Equipment Calibration
Shipping Coordination
Materials Handling
Complex Problem-Solving
Product Inspection
Machinery Operation
Experience
Production Coordinator / CSR
Hostess
Coordinated and scheduled daily production activities to ensure efficient operations. Prepared and maintained accurate records of production processes, materials used, and finished products.
Monitored inventory levels of raw materials and ensured timely replenishment. Developed standard operating procedures for production personnel to follow. Provided training to new personnel on safety protocols and equipment operation techniques. Communicated with vendors to order supplies needed for production operations. Production Worker
Kia Motors
Operated forklift to move materials and finished products within warehouse. Loaded and unloaded delivery trucks with pallet jacks and hand carts. Inspected product quality prior to packaging and shipment. Assisted in setting up production lines for manufacturing processes. Maintained inventory of raw materials, tools, parts, supplies, and finished goods. Performed minor repairs on machinery as needed.
Customer Service Coordinator
Walmart Distribution Center
Provided customer service assistance to customers via phone and email. Developed relationships with customers to ensure satisfaction. Assisted in the development of quality assurance standards for customer service operations. Researched new products or services that may be beneficial to customers. Coordinated customer service activities, including responding to inquiries, resolving complaints, and providing product information.
Generated reports on key metrics such as call resolution times, number of customers served. Administrative Assistant
Koch Foods
Provided administrative support to the executive team, including scheduling meetings and managing calendars.
Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
1031 Ashley Station Bvld, Apt 301, Columbus, GA 31904 706-***-**** ****************@*****.*** 2013
Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
Managed incoming calls while providing information or transferring callers to appropriate personnel. Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies. Education and Training
High School Diploma
Webster County School
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