Customer Service Data Entry
Resume:
Rhonda Ballard
San Diego, CA *****
******************@******.***
I am an enthusiastic, self motivated, reliable, responsible and hard-working person. I am able to adapt to challenging situations. Work well with others.
Work Experience
Site Clerk, Dispatcher, Records Clerk
RoadOne Towing - San Diego, CA
March 2006 to Present
Customer Service
Assist with the intake and release of stored vehicles Answer Customer phone calls
Data Entry
Forklift Operator
Answer multi line phone
Filing
Attention to detail
Roadside Assistance Dispatcher
Automobile Club of Southern California - La Mesa, CA June 2002 to March 2004
• Utilize internal systems and technology to process both inbound and outbound calls from members and independent contract stations to swiftly dispatch drivers nationwide, ensuring timely assistance for members in need of emergency roadside services such as towing, locksmith aid, fuel delivery, battery support, and addressing minor mechanical issues.
• Understand the nature of the member’s distress, ensuring their immediate safety, and document the details promptly and accurately.
• Maintain a compassionate and composed demeanor, especially during high priority interactions.
• Facilitate clear and effective communication with 350+ independent service providers to relay critical information and expedite the dispatching process.
• Track and manage dispatched roadside services, ensuring that service providers are well-informed and equipped, while also keeping members informed on the status and progress of their requests.
• Succeed in a structured environment where performance goals are set and measured, driving member satisfaction.
Customer Care Specialist 1
Cox Communications Inc. - San Diego, CA
May 2000 to June 2002
• Oversee the daily activities for the account in which they are assigned.
• Complete assigned duties and work load assigned based on customer requirements to ensure PM compliance.
• Work closely with the customer assigned for the day to ensure equipment is scheduled and repaired in a timely fashion based on protocols set by the customer
• Manage the cost of each repair through an estimate process, audit process and or approval process from the customer and or the Fleet Manager.
• Oversee the coordination and follow up of each event scheduled or unscheduled.
• Maintain the audit process to ensure the accuracy of the invoice and PM forms from the vendor.
• Process any repairs needed based on the review of the PM forms from the vendor and approval from the customer and Fleet Manager.
• Other duties and projects, as assigned.
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Education
College in Paralegal Studies for AA Degree in Paralegal Studies Penn Foster - Scranton, PA
Present
College in Early Childhood Education
Penn Foster - Scranton, PA
June 2016 to December 2016
College in Criminal Justice
San Diego Miramar College - San Diego, CA
August 1994 to June 1998
High school diploma
West Hills High School - Santee, CA
September 1989 to June 1993
Skills
• Cash register
• Forklift (10+ years)
• Retail sales
• Cooking
• R
• Anatomy knowledge
• Medical terminology
• Organizational skills
• Office management
• Typing
• Communication skills
• Computer skills
Certifications and Licenses
Driver's License
Assessments
Work style: Reliability — Proficient
November 2023
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
February 2024
Tendency to be reliable, dependable, and accountable at work Full results: Proficient
Customer service — Proficient
February 2024
Identifying and resolving common customer issues
Full results: Proficient
Attention to detail — Proficient
February 2024
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Proficient
February 2024
Level of motivation and discipline applied toward work Full results: Proficient
Customer focus & orientation — Completed
February 2024
Responding to customer situations with sensitivity Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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