Customer Service Los Angeles
Resume:
LaRue Zamorano Resume
Los Angeles CA 90043
*****.*********@*****.***
Objective:
To obtain a position that utilizes my experience in operations and program management, process improvements and implementation, and client relations. My goal is to obtain a position in a company where I can maximize my people oriented experience, communication skills and my problem analysis and problem solving abilities. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results
Professional Summary:
Experienced and goal oriented medical professional with a track record of consistently meeting and exceeding established goals and objectives, related to management, training and education, and client relations. I am skilled in building long term relationships with all levels of hospital staff and pharmaceutical and medical equipment representatives. Achieved significant results, relating to promoting organizational growth, and staff development, securing industry related designations, increasing overall patient volume. I am motivated and ambitious with excellent interpersonal communication, relationship management and presentation skills.
Skills
MS Word,
MS Excel,
MS PowerPoint,
Black baud Raiser’s Edge,
Financial Edge,
Switch Board Upbeat and Positive Personality
Data Entry and Maintenance
Creative Problem Solving
Customer Account Management
Database Management
Computer Proficiency
Time Management
Customer Retention Strategies
Calm and Professional Under Pressure
Understanding Customer Needs
Verbal and Written Communication
Microsoft Office Suite
Strong Analytical and Problem Solving Skills
Inbound and Outbound Calling
Customer Service
Payment Processing
Education
Univrsity High School
oHigh School Diploma
Professional Experience and Achievements
CEO -Clarity LLZ INC Los Angeles, January 2019- Present
Business Manager-Owner/operator of Clarity Transportation
Plan the operation and function of the area over which they're assigned in a way that accomplishes the goals for which they're responsible in the workings of the total organization.
Organize the production of the work, as well as the workforce, training, and resources necessary to do the work.
Provide employees and their resources with the guidance, direction, leadership, and support necessary to ensure that they're able to accomplish their goals.
Follow up to ensure that the plan is carried out in a way that its accomplishment is assured.
Review and assess the success of the goal, the plan, and the allocation of the employees and their resources using solid, reliable measurements.
BNME BY Brittani Sky June 2012- January 2019
Customer Service Fashion Clothing Line
•Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
Provided primary customer support to internal and external customers.
Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Contacted customers to return routine and general calls promptly.
Devising and implementing new design strategies
Researching new trends in the fashion industry
Incorporating new trends to update our products
Pushing industry boundaries to take our company to new heights
Collaborating with department leaders
Motivating employees to adapt to new company directives
Call Center Representative Girls will be Girls Trucking co . August 2018 to May 2012
Opened new accounts and documented personal, demographic and payment information in system.
Set up appointments with interested customers according to schedule availability.
Reviewed orders, production schedules, blueprints and shipping or receiving notices and assigned work sequences and material shipping dates and destinations.
Offered friendly and efficient service to all customers, handled challenging situations with ease.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Assisted call-in customers with questions and bookings. • Reduced spending by negotiating beneficial deals to secure ideal rates.
Built long-term, loyal customer relations by providing top-notch service and detailed bookings, account and service information.
The real life Center Group Home
Life Church of God and Christ October 2012-2017
Assisted individuals with their daily life activities and personal hygiene
Responsible for following each individual personal support plan/objective
Keeping a clean environment and cooking meals according to their requirements
Administering medications at designated times according to Doctors orders
Transporting to and from day Hab or any scheduled medical appointments
Reporting any medical issues immediately to the nursing department
Oversees activities, budgets, and schedules for adult group homes and ensure all residents are safe
Mary Marshall Catering Corp
Position: Event Coordinator January 2006 –2012
Two years experience working for a family owned catering corp.
Great communications skills,
Promoted and sold ideas
Created custom-designed menus for all clients.
Arranged dinner, luncheons and reception for groups of up to 200 people.
Washington Management Company-Leasing Agent January 2004 - May 2005
Determine the needs for potential investors
Show property to potential investors
Review accuracy in application
Review credit information
Explain property regulations
Bellflower Medical Center May 2005 to December 2005
coordinated various training issues to promote on going professional development and goal setting for staff
Applied content through training sessions and presentation for over 1000 employees.
Provided key support for successful conflict resolutions, training and content development, and meeting coordination.
D Williams Plumbing
Position: Office Manager February 2002 -September 2003
Managed front office, performed and/or coordinated administrative duties through clear understanding of the plumbing policies, procedures, and standards.
Wrote and/or typed memos and letters, prepared spreadsheets, screen and distributed mail.
Direct customer contact, through phone, email, or written correspondence. Maintained calendars and coordinated special request as necessary.
Order and maintained all supplies.
Worked as a team player with multifunctional support and other employees to ensure the business needs were met.
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