Technical Support Software Engineer

SKILLS SUMMARY

More than ** years of experience in the Technical Support field with focus on process improvement. Strong background in user training and support documentation. Experience with major operating systems, hardware and software. Innovative and goal oriented individual with exceptional communication and organizational skills. Ability to multitask effectively and learn new material quickly. Quickly develop rapport with customers/clients and fellow team members. Ability to work in a fast-paced environment.

EXPERIENCE

WellSky 01/21-10/22

Senior Software Engineer

LPAR administration and configuration on Power 8 and 9 running iSeries.

Train staff on documentation and operations on the iSeries as related to administration.

Provide daily system checks and respond to failure notifications.

Attending weekly meetings within the group as well as cross training other groups where applicable.

Troubleshoot and provide recommendations on PTFs as well as best practice within the company.

Install recommended PTFs as necessary.

Provide support to any backup solution problems for all clients.

Request creation of LPARs as necessary and build to specifications from software regard.

Perform OS upgrades as needed.

Perform Business Continuity exercises with coordinated effort from client and external data center(s).

Work in a secure environment with PCI compliance, HIPAA, SOC 2, and HiTech compliance as well.

Power 5 through Power 9 support and was soon to begin Power 10.

Work with third party vendors as well as IBM to resolve hardware issues and troubleshooting.

Work 100% remote office communicating with 5 hosting data centers and over 70 clients.

Update WellSky proprietary software on a regular basis on corporate and client LPARs

US Foods 05/19-4/20

Lead iSeries Administrator

LPAR administration and configuration on Power 8 running iSeries.

VIOS support including backups and virtual resource creation.

Train staff on documentation and operations on the iSeries as related to administration

Provide daily system checks and respond to failure notifications.

Attend weekly meetings within the group as well as cross training other groups.

Troubleshoot and provide recommendations on PTFs as well as best practice within the company.

Maintain MIMIX fixes

Install PTFs as necessary.

Provide support to any backup solution problems for all customers.

Create LPARs as necessary and support through HMC.

Perform OS upgrades as needed.

Perform Business Continuity exercises through Mimix and Mimix ha1.

Regularly scheduled disaster recovery proof of concept and demo through SunGard.

Work in a secure environment with PCI compliance.

Power 5 through Power 8 support

Work with third party vendors as well as IBM to resolve hardware issues and troubleshooting

Gannett Co., Inc., Phoenix Arizona 12/08-05/19

Analyst

LPAR administration shared within several teams locally and remotely related to iSeries running i5OS encompassing several entities.

Provide daily system checks and respond to failure notifications.

Attend weekly meetings within the group as well as cross training other groups.

Troubleshoot and provide recommendations on PTFs as well as best practice within the company.

Install PTFs as necessary.

Provide support to any backup solution problems for all customers.

Create LPARs as necessary and support through HMC.

Perform OS upgrades as needed.

Perform Business Continuity exercises through Mimix and Mimix ha1.

Perform many hardware and cabling adjustments as necessary.

Work in a secure environment with PCI compliance.

Made recommendations on the ideal software program for each particular environment with regard to the impact to the company's architecture - implemented resulting solutions.

Remote connectivity to iSeries as well as remote support in several 24/7 operations at different companies.

Worked at IBM to learn IBM software directly from IBM as well as support IBM customers from a worldwide platform.

Various projects as requested such as data center cabling including fiber, SFP+ plugs in fiber racks, IBM iSeries hardware replacement (concurrent and downtime), CAT5, CAT6, HSL.

I have some experience in architectural design of iSeries based on usage and IBM tools.

SYSTEMS PROFICIENCY

Hardware

IBM AS/400, IBM iSeries, IBM Compatible PC, IBM Tape drives - including all Ultrium Drives, Power 5 through Power 9 hardware and related HMCs, firmware updates

Software

All IBM OS/400 Versions including i5/OS, IBM iACS, Netserver, IWS, WAS, Confluence, Jira, MS Windows starting 3.11 until Windows 11, BRMS, CL Programming, Mimix, Putty, Several others

Additional Experience

Lotus Notes, Sametime, MS Outlook, HTTP, MS Office Suite, DOS, Various call management software, external storage on Storewize V5000, V7000, IBM DS8XXX, Networked iSeries systems and other ancillary connected devices to the iSeries.

EDUCATION

Alexandria Technical College, Alexandria Minnesota 1995

Some computer programming and related courses.

Contact this candidate