Project Management Scrum Master

JOHN PANFILIO SANCHEZ SENIOR

Professional Summary

Possesses 19 years of progressive project management experience with a track record of cultivating strong relationships with key system leadership and is skilled in successfully identifying objectives, goals, through analysis and risk mitigation.

Provided agile techniques and processes to this phase of a multi-year project for rapid development and implementation of the project goals. Scrum Master Role.

Skilled at complex problem solving with ability to build and manage relationships across a large enterprise-level interface and presentation.

Lead enterprise level application migrations from one application to new system replacement.

Maintained and provided SOX audit support on an ongoing and annual audit support basis.

Developed Sox compliant protocols for project artifacts.

Provided leadership and functional Project Management and BSA expertise/mentoring to multiple projects including Healthcare, SOX remediation/CyberArk Implementation, Identity Access Management, Role Bases Access Definition, Claims and billing projects. As well as SecOps.

Experience in data transformation team management.

Plan and facilitate discovery, design, configure, test, train, deploy, stabilize/optimize, and transition to operational support phases of technology deployment.

Have lead Infrastructure system wide and application specific migrations and appliance upgrades,

(Including but not limited to server, storage and network configurations, and data base upgrades).

Used both Agile and normal SSDLC methodologies for various project components, creating a hybrid environment appropriate for each resource pool.

Keen sense of creative thinking and problem solving.

Manage politically volatile stakeholder expectations.

Experience implementing large/complex initiatives across a matrix organization.

HIPPA and SOX experience, Interoperability integration.

US Citizen.

Project and budget management

Managed new hardware acquisitions, budgets, RFI/RFP, installation scheduling, cut over planning and procurement management experience.

Professional Experience

INFOSYS Public Service

Aerojek May 2022 – current assignment

Project Lead /IAM

Currently at Aerojet, Infosys acquired the contract from another vendor, who left a mess. Current interim duties involve UAM process and procedures. Doing team documentation, update training material for the team. Expanding responsivities for all IT documentation. INFOSYS Limited

Infosys- Commonwealth Care Alliance (CCA) (October 2021 -May 2022) Interim Security Director

Managed the Security Team during a time of rapid leadership of transition.

Organized the team reporting structure.

Became the JIRA Admin and Service Now (San Diego edition).

Provided upper management (Security and other groups) with guidance on recommended changes.

Security liaison with INTEROPERABILTY team (major CCA Initiative), SOAR - Ebonding (with CTS).

Expanded the teams by bringing in new resources.

Lead the vendor selection process that chose CyberArk.

Vendor management, CTS, Infosys, Guide Point and others.

Brought in other vendors to assist the expansion of capabilities (Jira to SNOW integration)

Resource and project finance management.

Managed RFP process with vendor selection for major CCA initiatives. Cognizant Technology Solutions (September 2019 to October 2020) Cognizant-Kaiser Permanente – SDM for Offshore Support

Managed onboarding of NEW Offshore support team transition.

Manager of resources in Mexico, Canada, and India.

Managed 7/24 offshore support in multiple security operations (28 resources).

Worked with offshore team on new Procedure and refine existing processes. o September 2019 to Cut down on the resource burden from “Do it now” from other teams to 48 hours lead time.

o Increased SLA satisfaction from 83% to 97.5%.

o Increased team knowledge and team availability by mandatory crossing – training. o POC for Kaiser to reduce Escalation issues.

o When Covid-19, hit developed a risk mitigation – plan for distribution of resources for my team. o Service Now Admin

Environment: ServiceNow, Incident Management, MS office Suite, HIPPA, SOX,20 proprietary Security applications.

Cognizant Project Manager for Wellmark CyberArk Implementation

Provided best practice for CyberArk and SOX guidelines.

Project Manager for Data Bases Remediation.

Managed the new routing of the new applications for Security involvement.

SecOps and Escalation Management.

SailPoint integration

Assignment Outcomes:

o Piloted the CyberArk Phase 0 (POC) and later Phase 1 (Prod., D.R. set up). o The Data Base Remediation (DBR) initially had no PM, I stepped up to the role. o Integrated the DBR out comes into CyberArk because it made sense and was not road mapped.

Define requirements and initiated phased approach, participated in SOW development. Environment: CyberArk – Privileged threat Analytics, AIM, MS Project, JIRA and ServiceNow, SQL The Home Depot, Marietta, GA (March 2018 to June 2019) {Project Manager)

Assignment Outcomes:

o Became resource manager for CyberArk team and managed application backlog. o Worked with Corp security to create the security integration into SecOPS. o Change control operations manager.

o Managed team transition from one offshore support team to another vendor. o Oversaw web transition of CyberArk from v9.6 to 10x.

Environment: ServiceNow, Incident Management, MS office Suite, SOX, SQL, Confluence Verint Systems, Alpharetta, GA (April 2017 to December 2017) Senior Project Manager-Scrum Master (Contract)

Verint Connect Global Web Interface Upgrade, Knowledge Management Services

Worked with business and IT Intake process for discovery phase of Global IMS system replacement.

PM the web front end upgrade, coordinated data/content transition management, process redesign and documentation.

Managed the new routing of the new applications for Security involvement.

Executive and multi-team communication management.

Managed daily Agile team meetings, both for IT and Business. These were separate and at times combined.

Managed the daily stand up and back log, iterative development cycle.

Requested for proposal management and vendor evaluation.

Manager UAT Tools and Processes (ALM).

Technical manager for IAM upgrade/deployment.

Assignment Outcomes:

o Set up integrated UAT. Mapped iterative cycles of development and unit testing. o Worked with team to develop new integrate environment for DEV. o Using Segregation of Duties concepts set up security models for new global intranet. o 24 hours after we went live, key stake holder called me up and congratulated me because Corp stock rose 7 %.

Environment: ServiceNow, Incident Management, MS office Suite, SOX, Segregation of Duties Veritiv Corp., Norcross, GA (July 2016 to February 2017) Senior Project Manager/Scrum Master (Contract)

SOX Compliance, CyberArk Implementation, Infrastructure Services

Dual hat role as Implementation project manager and application SME/BA for CyberArk Sox remediation.

Brought in CyberArk as POC and Phase 1 implementation.

IT Governance and Policy definition supporting new PAM initiatives for SOX compliance.

Privilege Access account management.

Identity Access Management definition, parameters, and integration for privileged accounts.

Managed the new routing of the new applications for SecOPS involvement.

Privileged user access management and SOX remediation.

Used both Agile and normal SDLC methodologies for various project components, creating a hybrid environment appropriate for each resource pool.

Assignment Outcomes:

o Cost, budget management, configuration management and deployment of Production, Dev, and DR, change management processes.

o Infrastructure server acquisitions, both physical and VM. o Creation of the Security Access Matrix, Segregation of Duties definition. o Managed the new routing of the new applications for Security involvement. o Delivered 26 SOX compliant features in two cycles 12 Critical and 14 secondary deliverables. Environment: ServiceNow, Incident Management, MS office Suite and Project and Visio, SOX, SQL, Confluence State of Georgia Dept. of Public Health, Atlanta, GA (September 2015 to June 2016) Senior Project Manager (Contract)

Enterprise Systems Modernization (ESM), Claims & Payments

Procurement processes, RFP planning and POC for District representatives.

Responsible for the coordination and implementation of the business requirements and use case development with Gartner Consulting.

Responsible for Enterprise Policy and Procedure committee and System wide standardization committee.

Participated as BSA and PM (dual hat) in system wide workflow development and requirements.

The total project budget for this year is 15 million dollars.

Assignment Outcomes:

Project placed on hold because of budgetary constraints (Zika Mosquito Virus) Environment: ServiceNow, Incident Management, MS office Suite and Project and Visio, SOX Care-Core National, Bluffton, SC (September 2014 to July 2015) Senior Project Manager/Scrum Master – Implementations – Release Manager (Contract)

Product owner for critical new product release using Agile methods< this became the company’s flagship product.

Managed release and integration of programs included clinical and business programs, for new client acquisitions, existing client program expansions and system upgrades.

Project manager for integration of corporate merger (organizational change management processes) between Care Core National and Med Solutions (merged company).

Assignment Outcomes:

o Rearranged resource assignments to gain increase productivity. o Identity Access Management definition, parameters, and integration. o Managed the new routing of the new applications for Security involvement. o Infrastructure server acquisitions, configuration management and deployment of Production, Dev. (servers and network storage).

o Change management processes, for Claims platforms consolidation and new hardware acquisitions.

o SOX application audit compliance project protocol development. o Release manager for all the weekly and monthly releases, major and minor. Environment: ServiceNow, Incident Management, MS office Suite and Project and Visio, SOX Hawaii Medical Service Association, Honolulu, HI (January 2014 to July 2014) Senior Project Manager (Scrum Master)/MSRP Billing Project Manager (Contract)

Insurance for Blue Cross/Blue Shield of Hawaii.

Experienced in payee, payor, eligibility, and small enrollment.

Project manager provided agile techniques and processes to this phase of a multi-year project for rapid development and implementation of the project goals. This project budget was 1.4 million dollars.

Assignment Outcomes:

o Led the billing/claims team thru a rapid project implementation cycle in a culturally challenging environment.

o SOX audit compliance project protocol development. o Medicare and Medicaid compliance.

o Managed organizational change management processes for new billing system product development.

o Used both Agile and normal SDLC methodologies for various project components, creating a hybrid environment appropriate for each resource pool. o Worked in Workflow definition, requirement definition and Use case definition for billing & claims for PeopleSoft financials.

o Small Enrollment PM, the prior PM left the company and I stepped up to the role which integrated into mine.

Environment: ServiceNow, Incident Management, MS office Suite and Project and Visio, SOX NAMM (Prime Care), Ontario, CA (August 2013 to October 2013) Enterprise Project Management Specialist (EPMS) (Contract)

Engaged in the advancement of the PMO team maturity by providing guidance and business insight in the use of collaborative strategies and tools (such as SharePoint).

Worked in new Workflow definition, requirement definition and Use case definition for billing & claims for PeopleSoft financials.

Actavis (f/k/a Watson) Laboratories, Inc., Parsippany, NJ (October 2006 to July 2013) BSA III/Project Manager

Procurement, contract negotiation, vendor evaluation and selection criteria and contract award.

Global Security System Implementation and Documentation.

Managed organizational change management processes globally for new security system deployment.

Global IT Security Manager for multiple Security Merger and Acquisition projects.

Infrastructure server acquisitions, configuration management and deployment of Production, Dev, and DR, change management processes. Both Physical and VM.

Medicaid, CARS and Government Pricing experience (System upgrades and new hardware acquisition, planning and platform migration).

SOX annual audit support and Segregation of Duties compliance.

Global Security Systems Project Manager, Identify Access Management Project for Global Security team with Vendor (Quantum Secure), enterprise-wide implementation.

Assignment Outcomes:

Environment: Module N, Revitas Shared Services Manager, ServiceNow, Incident Management, MS office Suite and Project and Visio, SOX, SQL, Remedy

United HealthCare PacifiCare Health Solutions, Cypress, CA (October 2005 to October 2006) Project Manager

Project management for multiple system integration and data conversion projects from legacy systems into common operational database.

Project Manager for SOX compliance, SOX remediation, annual audit, and Accelerated Close project.

Insurance billing & claims, pricing plan modifications, updates - test. Sox, Medicare, and Medicaid compliance.

Environment: ServiceNow, Incident Management, MS office Suite and Project and Visio, SOX Kaiser SCAL Health Connect (EPIC), Pasadena, CA (May 2005 to October 2005) Senior Management Consultant (Short term Contact)

Team Lead for Workflow Team of 6 Project Managers.

Onsite (clinical) workflow definition of the current state for transition to EPIC workflows.

Identity Access Management definition, parameters, and integration for Clinical web application.

Managed organizational change management processes for new program development.

Assignment Outcomes:

Environment: ServiceNow, MS office Suite and Project and Visio, SOX, SQL, Confluence, Epic Morgan Hunter Healthcare Consulting, Kansas City, KS (October 2004 to May 2005) Consultant, HealthCare Project Manager (FTE)

Project Manager Revenue Recovery Project with IDX Carecast EMR Platform.

Revenue and charge process analysis, recommendations, and author of project plan for increase revenue recovery and Carecast EMR workflow optimization.

Presentations to Clinical Leadership on Change Management processes and EMR implementation models.

Environment: ServiceNow, Incident Management, MS office Suite and Project and Visio, SOX, IDX (aka Revitas) suite

Sharp HealthCare, Clinical Redesign PM, San Diego, CA (March 2000 to October 2004) Project Management – Systems Analysis

Team Lead for EMR Process Redesign of SHC Clinical processes and workflows. Organizational change processes and integration.

Membership, on System Security - HIPPA, Finance and Downtime, P & P Task Forces.

Identity Access Management definition, parameters and integration for single user sign on to Clinical Web Portal.

Environment: Incident Management, MS office Suite and Project and Visio, SOX, SQL Education and Certifications

a. Bachelor of Science in Business, Information Systems, March 2003 b. University of Phoenix, San Diego, CA

c. Certification

d. PMI - PMP Project Management Professional # 1640248, June 2011 e. Agile - Certified Scrum Master (CSM) June 2013

f. CyberArk University

i. Privileged Session Manager Implementation Fundamentals and Advanced ii. Application Identity Manager

iii. Privileged Threats Analytics

iv. Trustee Certification

g. Inflight classes

i. AWS Solution Architect

ii. PMP Renewal

www.linkedin.com/in/johnsanchezsr/

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