Property Manager Customer Service

TERRIE GRIFFIN

**** ** **** ****, *****, Florida 386-***-****

**************@*****.***

Innovative manager seeks position offering opportunities for professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Very detail oriented, team builder, trainer, and natural leader.

EXPERIENCE

MARCH 1, 2022 – CURRENT

DIRECTOR OF AFFORDABLE HUD/RD ADMINISTRATION, ROYAL AMERICAN MANAGEMENT

As the Director of the HUD/RD Administration Department I am the company liaison with HUD, Contract Administrators and Rural Development to ensure there is a positive working relationship throughout Royal American Management. I provide knowledge, support and consultation to site managers and staff, regional managers, executives and owners regarding current regulations, rules and statutes pertaining to properties subject to Housing and Urban Development (HUD) and Rural Development (RD) compliance. Ability to consult, meet and maintain HUD and RD compliance. Ensure that properties are maintaining program requirements that are set by HUD, local governments, and other entities to maintain compliance for affordable communities, responsible for compliance with state, county, and federal funding programs. Oversee a team of three employees and make sure all deadlines are met, provide phone and email support for properties, managers, regional managers, etc. relating to compliance issues; assist in training field staff; enter and track data in Microsoft excel spreadsheets. assist in obtaining the required information for property takeovers. Prepare HAP Contract Renewals for HUD properties, annual budgets for RD properties, audit HUD files. EIV Coordinator

SEPTEMBER 2010 – FEBRUARY 28, 2022

REGIONAL MANAGER, Royal American MAnagement

Supervise multiple HUD and RD sites; hire and train new staff members; prepare for and attend government inspections (physical and administrative); prepare all annual budgets, review all monthly financials to ensure properties were meeting the budget requirements; informing corporate supervisors of any issues that may have occurred on the properties; audit HUD and RD files.

March 17, 1997 – August 2010

PROPERTY MANAGER, ROYAL AMERICAN MANAGEMENT

Meet with prospective residents to explain occupancy guidelines and government regulations,

assist them with completing the required documentation for applying to the property; determine

and certify the eligibility of the prospective and current tenants, following government (HUD and

USDA RD) and company policies and procedures. Inspect the units as well as the property to

determine if repairs and/or maintenance are needed; as well as if the tenants are following the

rules and regulations of the property and government. Accept all rental payments and prepare

electronic deposits. Investigate complaints, disturbances, violations and resolve problems.

following the Management Company and government rules, regulations and policies. Generate

reports as needed on a daily, weekly and monthly basis. Maintain occupancy on the property and

market the property as needed. Training other managers as needed in person, by phone and

e-mail. Complete continuing education annually to maintain certifications and professionalism.

Supervise employees and at times have supervised other properties and their employees. Travel

as needed for the company. I have been a property manager and an area manager with Royal American Management.

EDUCATION

JUNE 1985

HIGH SCHOOL DIPLOMA, HAMILTON COUNTY HIGH SCHOOL. JASPER, FLORIDA

General studies

CERTIFICATIONS

Certified Professional of Occupancy (NAHMA)

STAR Certification (RD)

Certified Apartment Property Supervisor (NAHMA)

SKILLS

Excellent training ability/skills

Office Management/experience

Customer Service Experience

Fair Housing Regulations

Property Leasing

HUD and USDA RD Experience

HUD Secure System

Rural Development MINC System

Clerical Experience

ACTIVITIES & ACHIEVEMENTS

Extensive experience managing and supervising HUD & RD properties.

Consistently achieved passing scores on government inspections/audits.

Proficient in data entry with excellent public relations and customer service skills.

Decisive leader with strong clerical, office management, and general office skills.

Passionate about training and assisting others with compliance and general knowledge.

Contact this candidate