Front Desk Financial Services

SKILLS

EXPERIENCE

ADRIANNE CLEMONS

***** ******** *****, *****, ** 20716 C: 301-***-**** **************@*****.*** Knowledge of handling clerical

and administrative tasks

pertaining to professional office

as well as dental

Ability to handle multiple tasks

and manage students and

patients care systems

Possess strong managerial,

interpersonal and

communications skills

Knowledge of accounting

procedures

Knowledge of insurance and

financial services

Excellent phone etiquette

Comprehensive knowledge of

dental terminology, practices and

procedures

06/2018 to 09/2018 Front Desk Coordinator (TEMP AGENCY) DIVERSIFIED DENTAL CHARLOTTE, NORTH CAROLINA

Registered patients demographic information

Updated medical records

Collected, verified, and filed patients health records Responding to phone calls, email, and customer's queries in timely manner Greeted patients and visitors in a friendly manner Ordering and maintaining of office dental supplies Basic use of office equipment such as: copier, fax, scanner, four line phone Excellent in following instructions

Work well with others

02/2015 to 05/2018 DENTAL RECORD ASSISTANT

Howard University Washington, DC

Maintained 100% compliance with all hospital and government regulations.

Used individualized instruction techniques to educate students on patient management

Created a sign in and out system for students to use in order to retrieve records

Ensured HIPAA compliance.

Oversaw of patient management plans the student doctors and hygienist Observed strict confidentiality and safeguarded all patient-related information

Proposed a to assign the patients with a senior doctor student, junior doctor and a hygienist

Created a filing system

Issue dental supplies

Solved issues between students

Supervised four office staff members in daily tasks and performance. Ensured all students develop a treatment plan before releasing records 07/2013 to 09/2015 Dental Assistant

GREATER BADEN MEDICAL SERVICES BRANDYWINE, MARYLAND Performed laboratory and radiologic support functions such as preparing materials and models.

Applied fluorides or other cavity-prevention agents to inhibit tooth decay. Assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures.

Duplicated x-rays when requested by insurance companies. Made preliminary impressions for study casts

Accurately collected and recorded patient medical and dental histories. Routinely completed inventory, supply orders and restocked supplies. Educated patients about proper oral hygiene and prevention of dental diseases.

Managed difficult or emotional patient situations and responded promptly to patient needs.

Greeted and prepared patients for dental examinations. Reviewed status of waiting room on a routine basis to ensure that patients were being seen in a timely fashion.

Followed protocols regarding quality assurance, biohazards, infection control, charting and emergencies.

Thoroughly gathered and recorded medical and dental histories and vital signs of patients.

Maintained proper graphical and perio charting.

Delivered preoperative and postoperative care.

Recommended products and devices for patients' home care. Educated patients regarding preventive dental care, plaque control, causes and treatment of dental problems and oral healthcare services. Operated air turbine and hand instruments, dental appliances and surgical implements.

Correctly arranged instrument trays prior to dental procedures and surgeries.

Charted conditions of decay and disease to prepare for diagnosis and treatment by dentist.

Properly sterilized dental equipment and examination rooms in accordance with infection control policies.

Coordinated appointment schedules for both the dentist and oral surgeon. 05/2013 to 07/2013 DENTAL ASSISTANT (CONTRACTOR)

NRI STAFFING (PRINCE GEORGE'S HEALTH DEPARTMENT) Silver Spring, Maryland Took bitewing, periapical, panoramic and occlusal X-rays and placed them in the viewer so the dentist could look over them. Assisted dentists in permanent and temporary restorative procedures. Maintained a clean, sterile and positive environment to optimize patient comfort and safety.

Escorted patients to exam rooms.

Prepared patients for dental procedures and treatment. Passed instruments, suctioned fluids and mixed materials for impressions. Produced opposing models, study casts, and impressions. Provided a high level of support and assistance to the dentist and staff by passing the tools needed for procedures.

Selected and sanitized tools used for procedures.

Educated patients on postoperative and general oral health care. Entered patient data into the system using Patterson Dental Software and observed all confidentiality rules.

Helped to build a loyal patient following by providing empathetic and caring service.

Handled the sanitization of equipment, room cleanup and supply restocking after each patient had received treatment. Instructed patients on dental hygiene and provided education to prepare them for oral surgery.

Gathered records and data, including patient health histories so that they could be reviewed by the dentist.

Stocked and prepared exam and treatment rooms, setting up required instruments, tools, and equipment.

Took patients' blood pressure, pulse, and temperature and recorded measurements in patients' charts.

11/2012 to 03/2015 ACCOUNTS RECEIVABLE/FRONT DESK COORDINATOR DR SAMUEL, DDS Mitchellville, Maryland

Balanced reports and batch summaries to submit for approval. Gathered all banking transactions via statements, recorded and reconciled balances.

Communicated with vendors and clients to facilitate timely payments. Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.

Prepared month end closing entries for detailed reporting and recordkeeping.

Collected payments from patients and arranged payment schedules. Arranged documents for insurance claims.

Registered new patients daily.

Verified, updated and entered patient information into system. Answered and managed incoming calls and emails.

Applied fluorides or other cavity-prevention agents to inhibit tooth decay. Effectively operated x-ray machines and developed x-rays. Proficiently assisted dentist with diagnostic, preventative, general, orthodontic, endodontic, surgical and periodontic procedures. Educated patients about proper oral hygiene and prevention of dental diseases.

Consistently followed protocols regarding, biohazards, infection control, charting and emergencies.

Delivered preoperative and postoperative care.

02/2001 to 08/2011 DENTAL ASSISTANT INSTRUCTOR

APPLIED CAREER COLLEGE Rosslyn, Virginia

EDUCATION AND TRAINING

ACTIVITIES AND HONORS

Developed clinical curriculum

Instructed the following classes: clinical skills, radiology, oral pathology, microbiology, infection control, dental office administration, patient care 1992 CERTIFIED DENTAL ASSISTANT: DENTAL ASSISTANT

MARAGRET MARY WASHINGTON Washington, DC, USA

1984 CERTIFICATE: SECRETARIAL

JEFFERSON BUSINESS COLLEGE Washington, DC, USA

2004 EARLY CHILDHOOD EDUCATION

Prince George's Community College Largo, MD, United States OUTSTANDING STAFF AWARD

GIVEN BY HOWARD UNIVERSITY COLLEGE OF DENTISTRY STUDENT DOCTORS HOWARD UNIVERSITY CARES AWARD

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