Office Manager Front Desk
Resume:
SALVADOR A CALLEJAS
Ready to work and prove myself!
Oklahoma City, OK 73134
****************@*****.***
If you as a manager or potential employer believe you can beat or match my current pay rate, please do not hesitate to call me and text me right now. With a robust background in all aspects of hospitality, I am looking for professional opportunities to continue personal growth, while providing my team and local community with a unique skillset and experience pool to draw from. Over 18 years of hotel hospitality, full-service family restaurant experience, fast food restaurant and customer service experience! I am very easy to get along with, very flexible, I do have reliable transportation I am fluently bilingual (English/ Spanish) and I am willing to relocate and travel anywhere in the State of Oklahoma most importantly I am willing to work weekends and holidays. Good references are available upon request! Please Call & Text 405-***-**** & e-mail me ****************@*****.*** Willing to relocate to: Dallas, TX - Oklahoma City, OK - Tulsa, OK Authorized to work in the US for any employer
Work Experience
FRONT DESK AGENT / NIGHT AUDITOR
Staybridge Suites by IHG-Oklahoma City, OK
July 2022 to Present
Swing Shift and Night Shift agent, checking in and out guests, handling reservations, night audit procedures, shuttle services, room service orders, and any general inquiries from guests. FRONT OFFICE MANAGER / SALES MANAGER / NIGHT AUDITOR Hampton Inn & Suites by Hilton-Oklahoma City, OK
December 2020 to July 2022
Oversaw 7 guest service representatives. I used to organize weekly schedules for 24-hour operations. Assign/assume weekend MOD shifts. Attend weekly staff meetings and implement new property initiatives. Reply to guest reviews/inquiries. Coordinate with housekeeping to ensure top-quality accommodations for guests. Track/ order all front desk supplies. Periodic reviews to maintain Hilton training and brand standards across all departments. FRONT OFFICE MANAGER / NIGHT AUDITOR
Candlewood Suites by IHG-Oklahoma City, OK
January 2020 to January 2021
As a front desk officer and night auditor, I am responsible for working at the front desk office as well as creating reservations and night audit procedures with my hotel hospitality experience. I was also a swing shift/night audit shift agent, checking in and out guests, handling reservations, and any general inquiries from guests.
Hotel Hospitality
Customer Service
Night Auditor
Sales Manager
Front Office Manager
ASSISTANT MANAGER / FRONT OFFICE MANAGER / SALES MANAGER Springhill Suites by Marriott-Oklahoma City, OK
July 2017 to January 2020
As a front office manager, I was responsible for making a schedule for front desk employees, conducting interviews with potential employees who apply for any front desk position, as well as making the payroll when General Manager or Assistant General Manager asks for help. As a night auditor, I am responsible for conducting night audits when the full-time and part-time night auditors are not available at once. Oversaw 7 guest service representatives. I used to organize weekly schedules for 24-hour operations. Assign/assume weekend MOD shifts. Attend weekly staff meetings and implement new property initiatives. Reply to guest reviews/inquiries. Coordinate with housekeeping to ensure top-quality accommodations for guests. Track/ order all front desk supplies. Periodic reviews to maintain Hilton training and brand standards across all departments. Hotel Hospitality
Customer Service
Sales Manager
Night Auditor
Front Office Manager
FRONT OFFICE MANAGER / SALES MANAGER / NIGHT AUDITOR Sleep Inn & Suites by Choice Hotels-Elk City, OK
June 2016 to July 2017
As a front office manager, I was responsible for making schedules for front desk employees only, also to make interviews with potential employees who applied for any front desk position, as well as making the payroll when the General Manager or Assistant General Manager asked for my help. As a night auditor, I was responsible for filling in and performing night audit procedures when the full-time and part-time night auditors were not available at once.
Hotel Hospitality
Customer Service
Sales Manager
Night Auditor
Front Office Manager
CUSTOMER SERVICE MANAGER / SUPPORT MANAGER / ASSISTANT MANAGER Walmart Super Center-Elk City, OK
August 2015 to January 2017
To organize my crew and team to perform their duties on a very professional attitude. As a CSM or Customer Service Manager for Walmart, I was responsible for ensuring that Walmart offers the best customer service obtainable. My customer service manager's duties also included creating platforms to collect customers' opinions, complaints, or suggestions. My duties were to assist cashiers helping them to deal with difficult customers, authorize cashiers to cash paychecks after a meticulous verification of photo ID, and verify that those paychecks were original documents, also I was responsible for assisting customers in the customer service section as well as to accept devolutions of merchandise and perform refunds with previous authorizations of my superiors. As a Support Manager, my role at Walmart was to take direct responsibility for a portion of the sales floor. The majority of my job responsibilities centered around making sure that customers are satisfied and that associates are adequately trained in current policies and procedures. As an AGM or assistant manager at Walmart included supervising the store and providing oversight functions on which the drive for excellence in sales was achieved. I alongside the store manager, was also responsible for carrying out scheduling, planning, and merchandising duties ASSISTANT MANAGER / FRONT OFFICE MANAGER / SALES MANAGER Days Inn & Suites by Whyndham Hotels-Clinton, OK
September 2009 to July 2016
I was responsible for scheduling, payroll as well and hiring new employees for the hotel hospitality industry.
As an Assistant Manager and front office manager, I was responsible for making schedules for front desk employees, making interviews with potential employees who applied for any front desk position, as well as making the payroll when the General Manager required my assistance. As a night auditor, I was responsible for performing the night audit processes and procedures when the full-time and part-time night auditors were not available to work at once. Hotel Hospitality
Customer Service
Sales Manager
Night Auditor
Front Office Manager
SENIOR ASSISTANT MANAGER / SHIFT LEADER / CASHIER
Braum's Ice Cream and Dairy Stores-Clinton, OK
April 2008 to January 2013
I did prove myself in this position by being able to demonstrate to be a great leader working with teenagers who will obey my leadership and make sure they will treat customers in a professional manner.
• Promoted to Senior Assistant General Manager
• Served as Senior Assistant Manager for over 2 years
• Shift, team, and floor leader
• Oversaw day-to-day store, restaurant, and bank operations
• Opened and closed store, restaurant, and bank
• Counted cash drawers and coordinated change orders for employees
• Answered questions from customers and clients over the phone, email, and in person
• Met 90 % of sales targets
• Ensured individual financial reports aligned with store and restaurant operations
• Managed store and restaurant inventory
• Coordinated schedules and assigned clerks', associates', team members, staff members, and employees' shifts
• Trained new clerks, associates, team members, staff members, and employees on company processes and procedures
• Counseled, mentored, and disciplined staff
ASSISTANT MANAGER / KITCHEN MANAGER / GUEST SERVICE MANAGER / CASHIER
Cherokee Restaurant & Trading Post by Double J Enterprises-Clinton, OK June 2003 to September 2009
I was responsible for leading a small army of hungry employees for their paychecks making sure they would do their job in a professional customer service attitude.
• Promoted to Assistant Restaurant Manager
• Supervised clerks, associates, team members, staff members, and employees
• Managed restaurant operations
• Managed opening and closing of store and restaurant
• Managed nightly cash, register, financial, and sales totals
• Acted as customer service representative
• Handled and submitted incoming sales calls
• Managed daily reports of transactions
• Rearranged and detailed store and restaurant merchandise according to company standards Education
Bachelor's in Accounting and Finance Management
Southwestern Oklahoma State University - Weatherford, OK August 2005 to May 2010
Associate in Business Management
Western Technology Center - Burns Flat, OK
August 2003 to May 2005
High School Diploma
Clinton High School - Clinton, OK
August 2001 to May 2005
Skills
• Bilingual (English/Spanish) (10+ years)
• MS Word, Excel, Power Point, Access, Publisher (10+ years)
• Customer Service Experience (10+ years)
• Retail Management (10+ years)
• Hotel Hospitality experience (10+ years)
• Brylliant, MSI, Hilton On Q, Wynguest Synxis, Choice Advantage, Nite Vision, Galaxy Light Speed, Opera, Fosse, Hotel Key, (10+ years)
• Bilingual (10+ years)
• Front Desk (10+ years)
• Front Office (10+ years)
• Back Office (10+ years)
• Marketing (10+ years)
• Training (10+ years)
• Communications (10+ years)
• Management (10+ years)
• Cash Handling (10+ years)
• Sales (10+ years)
• Receptionist (10+ years)
• Fast Learner (10+ years)
• Customer Service Skills (10+ years)
• Hotel Experience (10+ years)
• Management Experience (10+ years)
• Hotel Management (10+ years)
• Customer Service (10+ years)
• Accounting (10+ years)
• Accounting (10+ years)
• Budgeting (10+ years)
• Event Planning (10+ years)
• Financial Analysis (10+ years)
• Financial Management (10+ years)
• Financial Report Writing (10+ years)
• General Ledger Accounting (10+ years)
• Office Management (10+ years)
• Night Audit (10+ years)
• Restaurant Management (10+ years)
• Account Reconciliation (10+ years)
• Financial Statement Preparation (10+ years)
• QuickBooks (10+ years)
• Journal Entries (10+ years)
• Auditing (10+ years)
• Accounts Payable (10+ years)
• Auditing (10+ years)
• Merchandising (10+ years)
• Tax Experience (10+ years)
• Accounts Receivable (10+ years)
• Word Processing
• Hospitality Experience
• Spanish
• Basic Math
• Guest Services
• Hospitality Management
• English
• Cashiering
• Leadership Experience
• Guest Relations Experience
• Microsoft Excel
• Hospitality
• Microsoft Office
• Pricing
• Microsoft Dynamics GP
• Bank Reconciliation
• Profit & Loss
• Forecasting
• Upselling
• Time management
• Guest relations
• Payroll
• Supervising experience
• Phone etiquette
• Facilities management
• Office experience
• Computer skills
• Multilingual
• Organizational skills
• Cash handling
• Basic math
• Supervising experience
• English
• Front desk
• Communication skills
• Hotel experience
• Management
• Call center
• Sales
• Microsoft Excel
• Customer service
• Typing
• Bilingual
• Spanish
• Computer literacy
• Computer skills
• Hospitality
• Night audit
• Guest services
• Accounting
• Hotel management
• Clerical experience
• Filing
• Phone etiquette
• Microsoft Office
• Analysis skills
• Databases
• ERP systems
• Data entry
• 10 key typing
• Retail sales
• Accounting software
• QuickBooks
• Public accounting
• Bank reconciliation
• Sage
• Leadership
• Bookkeeping
• Xero
• Accounts receivable
• Accounts payable
• General ledger accounting
• Payroll
• Budgeting
• Restaurant experience
• Quick service & fast food restaurant
• Customer support
• Investment
• Cooking
• Upselling
• Financial acumen
• Property management
• Customer relationship management
• Google Docs
• Inside sales
• Cash register
• Account management
• Marketing
• Google Suite
• Negotiation
• Financial management
• Cold calling
• Dealership experience
• HVAC
• Business development
• Recruiting
• Outbound sales
• CRM software
• Office management
• B2B sales
• Plumbing
• Project management
• Salesforce
• Banking
• Financial report writing
• Schedule management
• E-commerce
• Financial analysis
• Branding
• Telephony
• Social media management
• Financial statement preparation
• Microsoft Dynamics GP
• Employment & labor law
• Outside sales
• Operating systems
• Windows
• CMMS
• Workday
• Financial auditing
• Problem management
• Workers' compensation law
• Door-to-door
• SAP
• Regulatory reporting
• Ethernet
• Data management
• Forklift
• Assembly
• General ledger reconciliation
• Account reconciliation
• Quality control
• Driving
• Continuous integration
• IT
• Product management
• Programmable logic controllers
• Data analytics
• Tax experience
• Business requirements
• Manufacturing
• Data analysis skills
• Scripting
• Food service
• Sanitation
• Wireless sales
• Retail math
• Microsoft Word
• Microsoft Powerpoint
• Microsoft Outlook
• Writing skills
• Analytics
• Revenue management
• Profit & loss
• Conflict management
• Administrative experience
• OPERA
• Word processing
• Pricing
• Sales management
• Merchandising
• Conversion optimization
• Kitchen experience
• Serving
• Guest relations
• Operations management
• Human resources
• Direct sales
• GAAP
• CI/CD
• SAP Warehouse Management
• Debits & credits
• ADP
• Paychex
• Double entry bookkeeping
• Time management
• HRIS
• Math
• Employee relations
• Cost control
• Food production
• Culinary experience
• Kitchen management
• Journal entries
• Microsoft Publisher
• Warehouse management
• Multi-line phone systems
• Personal assistant experience
• Project coordination
• Sales support
• Benefits administration
• Relationship management
• POS
• Property leasing
• Fair Housing regulations
• Live chat
• Swift
• Project leadership
• Training & development
• Office experience
• Outdoor work
• Assistant manager experience
• Retail management
• Store management
• Balance sheet reconciliation
• Grocery store
• Sales administration
• Team management
• Restaurant management
• Medical collection
• Forecasting
• Kronos
• Financial report interpretation
• Hospitality
• Guest services
• Night audit
Languages
• English - Expert
• Spanish - Expert
• Portuguese - Fluent
• French - Intermediate
Certifications and Licenses
Certified Tourism Ambassador
August 2018 to Present
Tourism Ambassador Institute
Certified Tourism Ambassador
Greater Oklahoma City Chamber of Commerce
CPR Certification
Driver's License
ServSafe
Life & Health Insurance License
Insurance Producer License
Food Handler Certification
Professional In Human Resources
SHRM Certified Professional
Senior Professional in Human Resources
Loss Prevention Qualified
Class D Security
Additional Information
Please contact me RIGHT AWAY via phone call, text message, via email no matter what time it is if you are a manager in need or a potential employer who is urgently hiring and looking for an employee who is humble, obedient, with reliable transportation and available to work weekends and holidays. Even if I have a job right now and you know you can beat or match my current pay rate, do not hesitate to contact me right now by text, phone call, or email. Remember, I know how to use with proficiency the following hotel software: Brylliant, MSI, Hilton On Q, Wynguest Synxis, Choice Advantage, Nite Vision, Galaxy Light Speed, Opera, Fosse, Hotel Key, and Opera Cloud. If you strongly believe you can beat or match my current pay rate or even offer me a better pay or salary, please do not hesitate to contact me RIGHT AWAY. I am very easy to get along with, flexible, with reliable transportation and I am willing to work weekends and holidays. Once again, please do not hesitate to contact me right now if you have a current job offer or employment opportunity. Call me and text me please 405-***-**** email me right now please ****************@*****.***
Contact this candidate