Customer Service Quality Assurance
Resume:
GOLAMAULLY BIBI SHENEEZE
780-***-**** - ***********@*****.***
PROFESSIONAL SUMMARY
Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. SKILLS
Data Analytics
Operations Management
Process Improvement
Business Development
WORK EXPERIENCE
07/2020 to 07/2024 Cleaning Job
Radisson Hotel – Fort Mc Murray
Guided junior staff members through complex cases as a mentor; sharing expertise in order to improve overall team performance.
Minimized risk exposure for clients by carefully reviewing shipment details for potential legal or regulatory issues before proceeding with the clearing process. Handled various types of shipments including air, sea, rail, and road transportation modes while adhering to strict deadlines for completion of required tasks. EDUCATION
School Certificate
LANGUAGES
English
Full Professional
French
Elementary
PERSONAL INFORMATION
Gender: Female
Marital Status: Married
HOBBIES AND INTERESTS
Hiking
Swimming
Gym
Playing Badminton
READING
Reading book my passion
CERTIFICATIONS
Csts n cso certified
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