Customer Service Collections Agent

**/**** - **/**** *********** department

Consumer Portfolio Svc Inc, Irvine, CA

dialer, negotiate payments

**/**** - **/**** *********** Agent

California Auto Finance, Orange, CA

Auto financing, collect zero to fifteen days past due car payments. Talk to people on the phone and discuss their options. Put cars on repossession.

11/2021 - 08/2022 Sanitation

CVS Distribution Ctr, La Habra, CA

Clean warehouse, sanitize warehouse.

Follow safety procedures.

Clean following procedures from management.

03/2019 - 11/2021 Customer Lending Representative

Loandepot Inc, Foothill Ranch, CA

Customer service representatives interact with customers to handle complaints, process orders, and answer questions.

01/2019 - 10/2019 Collections Agent

Veros Credit, Santa Ana, CA

Collected on 0 days auto financing

Dialer based

Rafael Barrios

Phone: 714-***-****

Email: ***************@*****.***

Objective

Seeking a challenging and responsible position where I can contribute my experience, work ethic and professionalism, proving to myself to be an asset to your organization. Ability Summary

Direct involvement in handling all phases of past due secured and unsecured accounts, extensive skip tracing and field chases.

Fully knowledgeable in FDCPA, ECOA, Bankruptcy laws as well as various loan programs. Excellent communication, listening, motivational and customer service skills. Able to establish extensive and strong sense of rapport, honesty, reliability and integrity with senior management, co-workers and customers.

Bilingual (English/Spanish)

Dialer

Fair debt collection act trained.

Employment History

Front end collections

11/2012 - 05/2017 Debt Collector

CMRE Financial Services, Brea, CA

IZ review, IZ bills mailed, Explanation of Benefits. Workman's Comp claims filed, insurance billing.

Collect Debt, Inbound call center.

Medicare, Medicaid, Medical Billing.

Deal with insurances, attorneys settle accounts.

Process deletions, deal with credit bureaus.

05/2007 - 10/2008 Collections Agent

Cash Call Inc, Anaheim, CA

Assessed debt to income ratios and processed deferments and loan modifications.

Collected on 0-30 day personal unsecured loans.

02/2001 - 05/2007 Collection Agent

American Agencies, Rancho Dominguez, CA

Third party collections

Inbound outbound calling

Bill and account collectors try to recover payment on overdue bills.

Contact this candidate