Customer Service C A
Resume:
N I C K I E C A R T E R
C ONTACT
E D U C A T I ON
Continuous process
improvement
Customer Service
Creative problem solving
Cultural competency
Effective multi-tasking
Leadership
Meticulous
Microsoft Office 365
Office management
Planning and prioritizing
Streamlining operations
Team building
GUILFORD TECHNICAL
COMMUNITY COLLEGE
Greensboro, NC
S K I L L S U MMARY
CONTACT CENTER SPECIALIST 2016 — PRESENT
Anomaly Squared, Greensboro, NC
- Answering or making calls to clients to learn about and address their needs, complaints, or other issues with product or services
- Responds efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
- Engages in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
- Builds lasting relationships with clients and other call center team members based on trust and reliability
- Qualifies or recommends products or services that may better suit client needs
- Participates in training and other learning opportunities to expand knowledge of company and position
- Adheres to all company policies and procedures
TAX PREPARER 2018
Liberty Tax, Greensboro, NC
- Established rapport with clients to build working relationships and increased retention
- Provided exceptional customer service
- Prepared complete and accurate tax returns
- Fulfilled ongoing training and testing requirements as required
- Implemented client-oriented product initiatives approved by corporate
- Ensured office was presentable, organized and in compliance
- Completed other duties as assigned
COOK 2007 — 20211
Aramark/Elon University, Greensboro, NC
- Cooked and prepared a variety of food according to production guidelines and standardized recipes
- Set up workstation with all needed ingredients and equipment
- Operated equipment such as ovens, stoves, slicers, mixers, etc.
- Arranged, garnished, and portioned food according to established guidelines
- Properly stored food by adhering to food safety policies and procedures
- Cleaned and sanitized work areas, equipment, and utensils
- Maintained excellent customer service and positive demeanor towards guests, customers, clients, co-workers, etc.
- Adhered to Aramark safety policies and procedures including accurate food safety and sanitation
- Ensured security of company assets
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P R O F E S S I ONAL E X P E R I E N C E
Office Administration – Customer Focus
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