Customer Service Representative
Resume:
Rafael Z. Ramos
***************@*****.***
Personable and proactive employee, currently pursuing a bachelor's degree. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer satisfaction.
SKILLS
● Fluent in Portuguese
● Communication skills (Oral and
Written)
● Leadership
● Customer Service
● Level-headed under duress
● Flexibility
● Detail-oriented
● Responsibility
● Persistent
● Problem solving
EXPERIENCE
Wendy’s, Vancouver, WA - Crew Member
JULY 2022 - AUGUST 2023
● Effectively communicated with team members and managers to ensure smooth operation during busy periods.
● Handled customer inquiries, complaints, and requests in a professional manner.
● Demonstrated the ability to manage various responsibilities simultaneously, such as taking orders, preparing food, and maintaining a clean work environment.
● Resolved customer issues and complaints effectively
● Adhered to strict food safety and hygiene standards
● Followed proper procedures for food preparation, storage, and handling. Swift Automotive, Vancouver, WA - Customer Service Representative JUNE 2021 - AUGUST 2021
● Welcomed guests and provided them with a positive first impression of the organization
● Documented various actions and irregularities.
● Answered the telephone; relayed messages; providing information to callers.
● Assisted in changing tires and handled finances via the cash register. Majesty Baptist Church, Vancouver, WA - Volunteer
SEPTEMBER 2013 - AUGUST 2023
● Volunteers in cleaning and organizing the church in order to maintain a clean environment for members.
● Assists in the use of sound equipment. Had to develop skills quickly and problem solve in order to effectively help during services. EDUCATION
Whitworth University, Spokane, WA
AUGUST 2023 - JUNE 2027
Union High School, Camas, WA
SEPTEMBER 2019 - JUNE 2023
References: Available upon request
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