Customer Service Process Improvement

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WILLIAM TAN

**************@*****.*** San Francisco, CA 94015

Summary

Hardworking, polite and attentive. Offering very good customer service, organization and time management skills.

Skilled in vehicle operating activities.

Skills

¢ Research and analysis ¢ Costumer services & Records keeping

¢ Process improvement initiatives ¢ Driving

¢ Organizational abilities

Experience

Philippine Consulate General, San Francisco * Assisted in the preparation of consular documentary applications,

Consulat Assistant including visas, collecting and verifying required documentation.

11/2016 - 10/2020 ¢ Meet, assist and extentend airport formalities to foreign

dignitaries related to their official visit in the US.

¢ Researched complex cases involving detained foreign nationals

who have violated immigration laws and compile reports on these

individuals.

Education and Training

Adamson University Manila, Philippines

Associate of Applied Science in Mechanical Studies

03/1976

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