Customer Service Mail Clerk

E-mail: *****.****@*****.*** Phone: 832-***-****

Education

Bachelor of Business Administration (BBA), Texas State University, San Marcos, TX May 2019 Business Management GPA:3.23

Work Experience

Document Specialist, Trademark Engine, Houston, TX January 2023-Current

• Communicate across several departments to ensure proper details

• Understanding government requirements, procedures, and protocols

• Manage data across several servers

• Takes ownership of obtaining, reviewing and assembling customer documentation in a timely manner Title Mail Clerk, Harris County Tax Assessor-Collector, Houston, TX March 2021-October 2022

• Examines and conducts issuance or denial of vehicle titles and registration renewals

• Processes vehicle titles and registration in the RTS automated system

• Tabulates RTS reports to monetary collections daily

• Discloses timely, professional, and accurate information to customers via telephone and email

• Functions effectively in team-oriented environment with concurrent assignments

• Organize records with Microsoft Suite

Holiday Clerk Assistant, United States Postal Service, Houston, TX November-December 2020

• Demonstrated customer service support by expressing knowledge with product selection

• Completed a variety of mail processing tasks

• Maintained appearance of store by arranging and replenishing displays and merchandise racks Underwriter Assistant, Greenhill Insurance Services, Houston, TX May-August 2020

• Modified policies to best meet the needs of insured to acquire and retain profitable business

• Maintained up-to-date records on company database

• Corresponded with other departments to ensure timely collection of premiums Resident’s Assistance, Texas State University, San Marcos, TX August 2016-May 2019

• Oversaw 123 residents by responding to complaints, requests, and emergencies

• Submitted quarterly and monthly reports on violations, personal growth of residents, and student organization

• Planned, fundraised, prepared, promoted, organized, and implemented resident events

• Advised student organization

• Facilitated emotional resolutions between residents

• Educated co-workers on crisis management procedures and security protocols for resident safety

• Managed and administrated front desk operations

• Audited inventory of keys, equipment, and supplies. Peer Mentor, College Forward, San Marcos, TX August 2017-May 2018

• Coached incoming first-year students on their transition from high school

• Reminded students of monthly deadlines

• Utilized social platform to engage students

• Organized and maintained a Salesforce account with monthly one-on-one peer guidance geared to personalized needs

• Escorted students to the proper channels of assistance (Financial Aid, Dean of Student, etc.)

• Budgeted and conceptualized quarterly events geared to help student with adapt to college life

• Forecasted, fundraised, and collected donations for events Certificates

Google Data Analytics Professional Certificate via Coursera May 2022

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