Customer Service Order Entry

Bridget Esposito

Edison, NJ *******.**********@*****.*** 848-***-****

SALES ADMINISTRATION MANUFACTURING CHARGEBACKS (CREDIT/COLLECTIONS)

Sales administrator/support professional; customer service leader who gets things done. Possesses superb client and vendor management relations to increase sales and reduce costs. Highly organized leader who can work alone and on a team in a fast-paced working environment. Loyal and dedicated

CORE COMPETENCIES

Client/Vendor Relations Research & Customer Resolution Reporting and Data Manipulation SAP Order Entry and Claims Processing EDI Promotional and Advertising Claims Up-Selling Cash Handling Credit Card Processing Follow-up/Tracking Delegation of Tasks/Duties Trade Show Management Supply Chain International Shipping Logistics MS Office

SKILLS

SAP SharePoint Salesforce Oracle Visio Versa Accounts (Web Based) Excel (Advance) Word

PowerPoint Access Outlook Google Docs QuickBooks

EDUCATION

Avtech Institute of Technology, South Plainfield, NJ 06/2017 - 11/2017

Microsoft Office Specialist 2016 & Computerized Accounting & QuickBooks

Completed – Received Degree

New Jersey City University, Jersey City, NJ 09/1990 - 05/1992

Business Administration Studies

Did Not Complete Degree

PROFESSIONAL EXPERIENCE

Elkem Silicones, New Brunswick, NJ (Contract Ended) 11/2022 - 06/2023

Sales Support

Support Sales/Distributors with sample orders including shipping, inventory, and follow-up: High Volume

Worked with Product Managers with new product setup in SAP, along with processing orders for inventory from Europe & China

Pricing Management entered pricing into SAP from Sales Managers, Directors & Corporate for both US & Canada Markets

Bridget Esposito

Edison, NJ *******.**********@*****.*** 848-***-****

PROFESSIONAL EXPERIENCE CONTINUED

Kyocera International – Somerset, NJ (Laid Off) 06/2019 - 02/2022

Sales Assistant

Supported Sales with order entry for both International & Domestic Customers

Assisted customers with various tracking, production, and material handling

Supported Sales with processing/verifying advertising, promotional, pricing & return claims submitted by customer with each account’s contracts setup at the beginning of each new year

Supported Sales with various reports as needed throughout year using Excel (pivot tables & V-Lookup) & SAP

Assisted Director of Sales on various reporting as well as creating a sales manual for current and future sales assistants

Aerotek (Temp Agency – Kyocera International) - Somerset, NJ 09/2018 - 06/2019

Sales Assistant

Supported Sales with order entry into SAP

Supported Sales with various reporting as needed using both SAP & Excel

Verified & processed deductions made for advertising, pricing, logistics & returns

Privi Organics, Inc – Edison, NJ (Mutually Agreed I am not Salesperson) 02/2018 - 08/2018

Sales Assistant

Work closely to support national & regional customers’ orders, shipping, and accounting related issues

Track and summarize sales data utilizing Versa Accounts & Excel

Create customer and product presentations

Brother International – Bridgewater, NJ (Laid Off) 08/2015 - 11/2016

Sales Promotional Administration

Administered promotional and advertising claims within the guidelines outlined in customers program agreements & Brother Senior Management prior to payment submitted to AP

Provided sales promotional and advertising analysis & support to BMG Sales VP & Management utilizing both SAP & Excel (Pivot Tables & V-Lookup)

Account resolution with various departments including sales, credit & collection, logistics and accounting

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