Customer Service High School

HAVANNA LAWRENCE

Lemon Grove, CA ***** 619-***-**** ***************@*****.***

Professional Summary

Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere.

Skills

Guest complaint resolution Guest Engagement

Dining room management Event Planning

Customer Service Payment Collection

Work History

Hostess/Busser 08/2021 to 01/2022

Sushi Deli – San Diego, CA

Enhanced customer experiences by efficiently managing reservations and seating arrangements.

Reduced wait times for guests by effectively coordinating with other team members during peak hours.

Increased overall dining satisfaction by promptly addressing and resolving guest concerns or issues.

Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.

Team Member 09/2017 to 07/2021

Subway – La Jolla, CA

Operated the cash register with accuracy, ensuring proper handling of transactions. Collaborated with team members to maintain a smooth workflow during busy hours. Enhanced customer satisfaction by providing efficient and friendly service during food preparation and order delivery.

Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from customers.

Education

High School Diploma 06/2019

Kearny High School - San Diego, CA

Additional Information

Attended two years at Sacramento State.

Deans list in Fall of 2019

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