Assistant

Prasanthi Lukka

Montreal, QC **************@*****.*** 438-***-**** www.linkedin.com/in/prasanthi-lukka Summary of Qualifications

● 4 years of experience as an Office Assistant and Computer Lab Assistant with customers in System Administration and user support activities

● Excellent system administration skills and good command on MS Office package of Word and Powerpoint to create data files

● Proven abilities in communication, problem solving and time management that have been an asset to my professional development

● Passionate about learning new technologies such as Artificial Intelligence to come up with new feasible solutions & expand my creativity

● Good knowledge on networking devices and various computer peripherals. Technical Skills

Operating Systems: Windows, Mac OS, Linux, Android, iOS Applications: Microsoft Office 365

Tools: VMware, Google Workspace, Packet Tracer, Blackboard, Zoom Project Management: Agile, Waterfall, Scrum, and Trello Programming Languages: C and HTML

Education & Certifications

Google IT Support Professional Certificate May 2024 - August 2024 Junior IT Analyst Program May 2024 - August 2024

NPower Canada Montreal, Quebec

14-week in-class training with hands-on experience including:

● Assemble computer components based on customer requirements

● Install, configure, and troubleshoot: hardware and software components

● Install, configure, and troubleshoot: Windows, iOS, Android, and Linux operating systems

● Networking basics: IPv6, network topologies, installing wireless and SOHO networks Security/forensics

● Mobile device installation/configuration: Laptops, smartphones, tablets

● Basics of virtualization, desktop imaging and deployment

● Network services and Cloud Computing

● Implementing preventive maintenance measures on workstations Certificate in Math, Physics and Chemistry

Narayana Junior College Vijayawada, India 2009

Highschool Diploma

Nobel Secondary High school Vijayawada, India 2007 Work Experience

Home Meal Replacement Clerk July 2023 - June 2024

Loblaw companies Montreal, Quebec

● Prepared the time table for the staff and maintained the employees’ records

● Installed the computers with Windows and Linux Operating systems and required application softwares

● Updated the database every week with the latest records of office files

● Upgraded the hardware and software related to web servers.

● Implemented traffic control and network security software and optimized the server Computer Lab Assistant April 2022 - May 2023

GokaRaju RangaRaju Institute of Engineering and Technology Hyderabad, India

● Installed and tested computer hardware as well as network and operating system software

● Monitored the performance, access, and use of systems and networks

● Performed scheduled, safety and quality checks and maintained the list of all these statistics

● Controlled and assisted in email communications, Internet browsing, and installed required software

● Maintained the daily student’s attendance entry on Excel sheet, and semestered marks. Receptionist Jan 2018 - Dec 2020

Sri Logillu Marketing Services Hyderabad, India

● Received and saved documents containing data and input them into computerized databases, spreadsheets or other templates

● Prepared the biometrics for staff and collected the data required for office management

● Installed the Windows (8, 9, 10) and Linux (RHEL 7 and RHEL 8) operating systems as per the requirement

● Successfully installed softwares for various projects based on the Internet of Things (IoT)

● Prepared the PowerPoint presentations for business needs and stored the data into Excel files

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