Sales Manager Client Service

Dechan Dancey

Professional and Motivated Self Starter and Team Player

East Patchogue NY11772-4902

**********@*****.*** - 347-***-****

I am an individual with many years of customer and client service in the transportation and sales industry. I am witty, professional, time conscious, and success driven. I am a team player with independent working skills looking to advance into a management position where I can coach, train, and motivate others to also be successful.

Authorized to work in the US for any employer

WORK EXPERIENCE

Sales Manager Party Bus Express LLCFresh Meadows, NY - January 2018 - Present Responsibilities include daily overseeing operations for sales and shop. Keep track of available inventory and schedule. Encourage, coach, and monitor sales team to ensure highest quality of support. Trouble shoot and intervene when necessary ob complaints and reservation issues including but not limited to pricing and services offered. Assist in casino and theme park reservations, ferry scheduling and parking operations at venues. Contact new clients for corporate business and advertise for special events and dates. Trouble shoot for dispatch on vehicle recovery and ensuring reservations run smoothly in the event of vehicle malfunction or breakdown. Prepare schedule and process payroll. Distribute payroll and generate sales bonuses based on met quotas. Run team meetings and update owners on issues or areas of deficiency and suggest and implement contingencies that will upgrade or boost revenue. 24hr. on call support for all operations issues to ensure efficient run of the business.

Direct Sales Representative

Charter Communications - College Point, NY - October 2013 to 2019 Responsibilities

Markets and close sales for company relayed products or packages offered via promotion. Win back clients who leave the company and acquire services from company competitor. Field train new representatives and also research and present upgrade options based on best price and service combinations. Responsible for Account Maintenance and Management Payroll. Troubleshoot and handle all inquiries, disputes, credits or refunds. Manage phones lines. Process client files and schedule trips and events. Handles various customer service, follow up and complaints. Solicit and obtain new business via internet advertisements, e-mails, and telephone contact. Plan, schedule and dispatch drivers by route and state as well as local five borough tours. Close out jobs, record mileage and expenses for reconciliation. Track drivers and assist with relief when vehicle is running overtime or experiences mechanical issue. Contact and retain tow or service company for buses and get drivers lodging when

Dispatcher/Appointment Scheduler/Driver

D&JService Bronx, New York

April 2002 to January

Contact clients to confirm trip times and locations. Advised clients and medical staff as to wait times and or delays in transport. Verified medical eligibility and arranged for payment of services. Prepared time sheets and or incentives for Payroll Department. Provided relief when short staffed. Transported clients when necessary and a route was uncovered when required. Monitored and communicated with families and office staff in emergency situations. Provided relief in Scheduling Department booking trips and providing medical run sheet for dispatch

EDUCATION

Bachelor's in Business Administration

American Intercontinental University - Schaumburg, IL 2013 to 2016

PhD in Theology and Seminology

S.I.C.I.A - New York, NY

2007 to 2015

Brentwood High School - Brentwood, NY

June 1988

SKILLS

Microsoft Excel, PowerPoint, Office Suite. (10+ years), Salesforce (3 years), Cable and Internet modem ez installation and connection (2 years)

GROUPS

Youth Empowerment Institute

March 1988 to Present

We are a community based organization designed to empower youth with skills and education to excel in and out of a classroom setting. Assisting them in building great steps on they're ladder of life's success. We promote the summer youth program and money management seminar to equip them with saving and effective financial management. Application assistance, resume building, mock interviewing and follow up skills. We also promote a community event every year which includes a parade. REFERENCES FURNISHED UPON REQUEST!

Administrative Assistant /Clerical Assistant/ Campaign Supervisor & Canvasser Supreme Financial Consultants - Hempstead, NY - November 1991 to Present Managed office documentation. Greeted and directed visitors and customers to their destination and provided general information. Answered multi-line telephone, routed calls, and took accurate messages. Performed faxing, photocopying and filing duties.Trained new hires. Assisted supervisor with special projects Canvas, generate and collect signatures to get voters registered and to bring awareness of candidates for local, state, and congressional offices. Enlighten residents on candidates information and guide them to agencies to address questions and concerns.

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