Customer Service Administrative Support
Resume:
ECKO JONES
CUSTOMER SERVICE
Humble, TX *****
**********@*****.***
I am seeking a position in which my skills, talents, and willingness to learn will be an asset to my employer, with hopes of helping people and being personally involved in the community. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Secretary
Black Acres Christian Community-Remote
August 2021 to Present
• Manage the office and provide administrative support to church
• Answer phone inquiries and manage incoming mail
• Maintain the church database and ensure accuracy of records
• Update and maintain church calendar
• Prepare and distribute correspondence
• Take meeting minutes and distribute as necessary
• Attend to visitors and provide assistance as needed
• Create and maintain filing systems
• Ensure church compliance with regulations
• Perform other clerical duties as needed
Receptionist/Residential Advocate
YWCA-Flint, MI
May 2006 to April 2014
• Maintained professional, cooperative manner with staff, volunteers, community partners, and survivors.
• Worked in a nonjudgmental capacity and worded with a divers group of people
• Provided trauma informed services and engagement
• Shelter intake,
• organization of donations,distribution advocacy services,referrals, Personal tours of the facility,
• Event planning, guest services
• Faxed, copied, and scanned documents
CNA/Activities Assistant
Grand Blanc Rehabilitation and Nursing Center-Grand Blanc, MI August 2012 to March 2014
• Assisted residents with activities of daily living including but not limited to: showers and grooming, patients, and charting
• Documented all patient care in the electronic medical records system
• Promoted the highest level of customer experience at all times when interacting with family members, visitors, and co-workers
• Planned, organized, developed, and directed quality activities for patients, ensuring that the recreational, physical, intellectual, spiritual, and social needs of each patient was met in accordance with all applicable laws, regulations, and Life Care standards
• Performed proficiently in all competency areas including but not limited to: patient rights, and safety and sanitation
• Maintained professional working relationships with all associates, vendors, etc
• Maintained confidentiality of all proprietary and/or confidential
• Displayed integrity and professionalism by adhering to Life Care and other appropriate compliance training
• Assisted in planning, developing, organizing, implementing, and evaluating quality activity programs
(includes entertainment, exercise, relaxation, and education)
• Appropriately and descriptively charted patient progress and behavior
• Escorted patients to and from activities
• Made regular in room visits to patients uninterested or unable to participate in group activities
• Exhibited excellent customer service and a positive attitude towards patients
• Assisted in the evacuation of patient
Education
Human Service in Social Work
Baker College - Flint, MI
September 2004 to May 2007
Skills
• RECEPTIONIST (8 years)
• CUSTOMER SERVICE (5 years)
• RETAIL SALES (5 years)
• SALES (6 years)
• Web Design
• JavaScript
• Adobe Photoshop
• PHP
• Web Development
• HTML5
• Adobe Creative Suite
• Leadership
• Crisis Management
• Windows
• Graphic design
• Supervising experience
• Process improvement
• Employee evaluation
• Project management
• Video production
• Google Suite
• Google Docs
• Negotiation
• Communication skills
• Hospitality
• Property management
• Microsoft Office
• Video Editing
• Data collection
• Branding
• Google Suite
• Mentoring
• Recruiting
• Leadership
• Project management
• Business development
• Tutoring
• Classroom management
• Supervising experience
• Early childhood education
• Childcare
• Nannying
• School experience
• Cash handling
• Guest services
• Store management
• Marketing
• Retail sales
• Experience working with students
• Google Docs
• Sales
• Typing
• Training & development
• Hospitality
• Social media management
• Research
• Events management
• Upselling
• Account management
• Customer relationship management
• Special education
Certifications and Licenses
First Aid Certification
CPR Certification
Driver's License
Assessments
Home health aide skills — Proficient
August 2021
Providing care to patients in a home setting
Full results: Proficient
Teamwork: Interpersonal skills — Proficient
September 2021
Responding to challenging team situations at work
Full results: Proficient
Supervisory skills: Motivating & assessing employees — Proficient October 2021
Motivating others to achieve objectives and identifying improvements or corrective actions Full results: Proficient
Work style: Professionalism — Proficient
March 2022
Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Proficient
Customer focus & orientation — Proficient
January 2022
Responding to customer situations with sensitivity Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Personal trainer fit — Proficient
February 2022
Measures the traits that are important for successful personal trainers Full results: Proficient
Sales skills — Proficient
October 2021
Influencing and negotiating with customers
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Relevant Skills and Accomplishments
Clerical/Receptionist/Residential Advocate
• Greeting visitors and directing them to their appropriate persons based on their individual needs.
• Answering telephones and giving information to callers, taking messages, and transferring calls.
• Completing forms in accordance with company procedures, referrals and assessments, and also meal planning.
Marketing and Advertisement
• Preparing marketing and distribution materials.
• Customer service, distribution, Sales.
• Setup and break down.
• Liaison for company to local locations
• Coordinating/Planning daily activities.
Personal Trainer/Sales/Activity Assistant/Web Design
• Designing work out programs; measuring and setting goals with clients.
• Built solid relationships while motivating clients to assure their commitment to accomplishing set goals.
• Sales of memberships, maintaining equipment, and also opening and closing of gym.
Contact this candidate