Financial Services Customer Service

Mounika Yalavarthi

E-mail: *****.************@*****.*** Mobile: 732-***-****

Professional Summary:

•Have around 9 years of experience in IT industry with experience in analysis, design, development, and implementation of BPM – PEGA/ PRPC and Java based applications

•I have significant exposure across Insurance, Telecom, and Financial services domains

•My knowledge spans various areas of PRPC, such as Work flows, Flow Actions, Harness rules, Section rules, Decision rules, and Reporting features

•Good understanding of enterprise class structure and application rule set stack

•Worked across Pega v7 and v8 versions, and hands-on experience with Queue Processor, Connectors, Services and Agents.

•Proficient in the PEGA implementation cycle, I excel in PRPC development, testing, bug track- ing, and resolution

•Have extensive knowledge on the activities rules development

•Worked extensively on Effort estimations, Design, Managing Development Activities and Client coordination

•Experience in using the PRPC tools like tracer, clipboard, PAL and rules inspector

•Experience in writing HTML and Java code in PRPC

•Experience in creating roles, privileges, access groups and custom portals in PRPC

•Created product rules and migrated zip files from development to QA, UAT and monitored performance when regularly

•Worked on implementing the SQL Connector to fetch the data from external databases like Oracle, postgresql

•Followed Agile development using scrum

Education:

B. Tech (Information Technology) from Jawaharlal Nehru Technological University, Anantapur, India in 2015.

Certifications:

Certified Senior System Architect (CSSA) v7.4 in Feb 2019

Certified System Architect. (CSA) v7.1 in Jun 2016

Certified PEGA Marketing Consultant. (CPMC) v7.2 in Feb 2017

Certified Customer Service Architect (CCSA) v7.2 in Mar 2017

Work Experience:

Organization: IMR Soft LLC

Client: Barclays Investment Banking, Whippany, NJ (June 2022- Till date)

Role: Senior System Architect

Environment: Pega PRPC 7.3, 8, Pega KYC FW

Description:

The Jetbridge application, built on KYC FW, serves the purpose of onboarding clients to establish trading accounts and products.

•As part of developments several Prod defects were fixed required to be as per the business requirements.

•Additionally, there were requests from the business to augment existing functionalities. These enhancements include implementing new distributor requests, refining trading account setup procedures, and improving KYC processes.

Responsibilities:

•Involved in business requirements and design session from Pega technical team

•Involved in GUI, validations, Flows and integration using PRPC

•Worked on report definitions and portal design

•created sections and adding different layouts to design the front-end (UI) part

•Revise the Requirement Specifications with the users for better customer service and feasibility

•Create CR’s and follow up for approval, migration activity for upper environments UAT, PROD

•Worked with the flow actions, pre and post activities and data transforms to move data from one screen to another and validating different scenarios

•Supported in fixing production defects

•Debugged the components using Pega tracer whenever problem occurs

•Designed and implemented business processes using PEGA Smart BPM to automate workflows and streamline operations

•Created high level class structure (Framework and Implementation layers) in PRPC

•Unit Tested, gave documentation & training to the support team

•Responsible for writing in stored procedures and SQL scripts

•Involved in tuning performance of the application using Pega tools PAL, PLA and DB trace

Organization: Adqura IT Solutions, Hyderabad, India (May 2015- Mar 2022) Project # 1

Project Name: Proposition Management Tool(PM Tool, An Adqura product)

Role: Senior Software Engineer

Environment: PRPC-V7.1,V7.2,V7.4,V8.3.3

Description:

Proposition Management (PM) Tool is an application developed in PEGA. This is a ‘Reusable tool’ based on PEGA PRPC product, where all the metadata for a project functionality are configured, saved, and then pushed to respective environments to be used by the Pega Decisioning/logic. Using this different types of decision data data types can be updated. ‘Catalogue’ is the term used for all such data properly arranged and in co-relation. PM Tool has the concept of versioning to maintain different versions of a catalogue. Catalogue has a set of artefacts and each artefact have their own screen with user input fields for relevant attributes.

Responsibilities:

•Created and implemented activities, flows, flow actions, when, sections, harness rules.

•Building and configuring a case management applications by defining multiple stages and processes

•Performed class creation, external mappings to DB table columns as per Jira requests

•Created high level class structure (Framework and Implementation layers) in PRPC

•Participated extensively in designing application security which involves setting up Access Groups, Access Roles, Operators and ApplicationID

•As part of these key functionalities worked on multiple rules Case design,Activities, Data transforms, integration, decision rules etc.

•Providing required artefacts list to build team to deploy the product files

•Coordinating with QA team to make sure that all the stories are working as expected and involved in closing the bugs if there are any

•Worked with Clipboard and Tracer for troubleshooting the issues

•Involved in Creation of validation rules to implement business logic validation

•Troubleshooting the application issues, coding bugs

•Gathering requirements from the business, getting clarifications from business analysts

•Coordinating with the junior resources to ensure that architecture meets the business requirements and achieving the complex requirements

•Created data tables in PostgreSQL DB

Project # 2

Client: Vodafone, London, UK

Role: Senior Software Engineer Environment: Pega Marketing Framework Description:

Always-On Marketing (AOM) enables the transformation of customer interactions by delivering the most suitable message through the optimal channel, tailored to their current real-time activity, whether they are browsing the web or reaching bundle thresholds.

This project incorporates the Proposition Management Tool, which is utilized for creating and overseeing propositions (offers, treatments, etc.) and metadata. The Proposition Management Tool is a Pega - based application intricately connected with the proposition structures within Pega Marketing and Decisioning. Through the implementation of cases, flows, and sections, screens have been developed for proposition creation. This tool facilitates catalogue deployment to all projects across Adqura, enabling the updating of various types of decision data and data types for each customer via the push functionality.

Responsibilities:

•Interacted with Business users to understand expectations and requirements PEGA PRPC technical design and configuration against documented requirements for the PRPC application

•Developed various screens. Worked intensively on User Interface using Harness, Sections, and flow action rules

•Participated in Requirements, Design, Development phases

•Built and configured case management applications by defining multiple stages and processes

•Used Jira for project tracking and updating the user stories

•Worked on Activities and Flows to meet the requirements

•Integrated Pega applications with external systems and services using REST

•Prepared Role Based Access Group and control document for the Pega Workflow team

•Support production issues relating to Proposition Management Tool

•Created of new classes and respective properties

•Optimized the performance of Pega applications through code optimization, caching strategies, and performance tuning techniques, resulting in improved system responsiveness and user experience

•Involved in bug Fixing Activities with Lead and System Architects for Harness, Activities and When Rules

•Providing required artefacts list to build team to deploy the product files

•Involved in creation of validation rules to implement business logic validation

•Providing required artefacts list to build team to deploy the product files

•Involved in Unit testing, Integration testing, Regression testing and End to End testing

•Created Product rules and Involve in Rules migration

•Created data tables and worked with Oracle Server database

•Developed and optimized SQL queries, statements, and scripts to interact with SQL server and retrieve or update data from PEGA applications

•Configured decision rules, case management, and process flows within PEGA Smart BPM to optimize business processes and improve efficiency

Project # 3

Client: British Gas, London, UK

Role: Software Engineer

Environment: Pega Marketing Framework

Description:

This was PEGA marketing application-based project. Based on daily load responses, the case will be triggered which runs multiple data flows and strategies to identify the customer set eligible for different offers. After identification of customer base, the respective channel-based output files will be generated, which would be processed by BG itself.

This project incorporates the Proposition Management Tool, which is utilized for creating and overseeing propositions (offers, treatments, etc.) and metadata. The Proposition Management Tool is a Pega based application intricately connected with the proposition structures within Pega Marketing and Decisioning. Through the implementation of cases, flows, and sections, screens have been developed for proposition creation. This tool facilitates catalogue deployment to all projects across Adqura, enabling the updating of various types of decision data and data types for each customer via the push functionality.

Responsibilities:

•Involved in design and development of high level Class structure, Properties, Process flows and flow actions

•Analyzing the Business Requirements and Technical Requirements

•Performed class creation, external mappings to db table columns as per jira requests

•Debugging the Components using PRPC Tracer, whenever problem in code occurs

•Created and implemented activities, flows, flow actions, Report Definations, sections, harness rules

•Designed PRPC flows, assignments, utilities, and decision

•Worked on layouts and reports. Involved in testing and troubleshooting the issues of the application using PRPC tools like Clipboard and Tracer

•Providing required Pega rules list to build team to deploy the product files

•Performed the unit testing for activities and other rules by using debugging tools like tracer and clipboard

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