Case Management Manager
Resume:
MARIA L. OVALLE
DALLAS, TX *5216
****************@*****.***
OBJECTIVE:
Currently seeking a position in a public service/office environment that can avail one with the opportunity of applying case management and or administrative skills and experience which will allow one to impact & influence positive changes in other individuals and or a position in which one can provide service to maintain stability.
WORK EXPERIENCE:
State of Texas Health & Human Services Commission Grand Prairie, TX
Community Care Worker III July 25 of 2016 – March of 2017
Assisted families in the process of forwarding Applications for the Medically Dependent Children’s Program.
Answered multiple phone lines and communicated with families via e-mail, fax & phone.
Assisted families with the request of further documentation that the state required in order to approve or deny eligibility of state services.
Dallas Challenge, Inc. / Truancy & Class C Enforcement Center Dallas, TX
Secretary: September of 1996 Admn. Asst.: October – 2003
Case Manager: March of 2003 – September of 2015
Conduct Assessments on troubled adolescents charged with Contempt of Court originally stemming from a Truancy Charge.
Make necessary referrals for troubled youth& families to community service providers that addressed the issues that may have originally initiated and/or led to the Truancy/Contempt charge.
Strategically developed Individual Service Plans designed to encourage positive behavior in the youth in hopes/efforts of them implementing new & permanent changes that would hopefully lead them towards positive behavior.
Provide Case Management by placing youth on a Diversionary Participation Agreement with the court for a period or three to six months where monitoring of school attendance was the primary objective. Monitoring of school attendance was conducted every ten days via email and or facsimile transmission.
Monthly review hearings were scheduled with the families to ensure that they were in compliance with referral services/providers as well as other assigned conditions.
Maintain chronological case history & documentation along with relevant feedback from schools, service providers, treatment centers & the referring courts.
If child failed to comply with court assigned service plan/orders & all other options had been attempted & for child’s lack of cooperation, then the youth’s Contempt Charge was referred to the Dallas County Juvenile District Attorney’s office for the recommendation of filing the case against the youth.
Bank of America: Dallas, TX
Branch Lobby Teller & February of 1996 – September of 1996
Customer Service
Responsible for processing monetary transactions such as deposits, withdrawals, payroll checks, preparing cashier’s checks & the sale of U.S. Savings Bonds for the general public.
Responsible for the processing of Wire/Monetary transfers nationwide & internationally.
Promoted special bank offers such as business loans, credit card offers & responsible for posting consumer credit card and/or loan transaction payments.
Western Auto: Dallas, TX
Part Time Cashier &: September of 1995 – March of 1996
Front End Assistant
Responsible for balancing cash drawer & provide customer service.
Prepared merchandise displays & maintained workplace hazard free.
Processed the arrival & re-shipment of automotive service parts.
Law Offices of Callejo & Callejo Dallas, TX
Full Time Admn. & Legal Assistant October of 1992 – November of 1995
Answered multi-office phone lines
Scheduled daily appointments for the attorneys
Interviewed potential criminal, divorce, immigration and personal injury clients
Assisted Personal Injury Lawyer in the settlement of cases
Processed incoming and outgoing office correspondence
Maintained inventory and ordered office supplies
EDUATION:
DCCCD – El Centro Fall 2005 Dallas, TX
Ongoing Studies
Central Texas Commercial College August 1992 Dallas, TX
Certified Legal Assistant Graduate
LANGUAGES:
English & Spanish: Skilled in both verbal and written format
References are available upon request
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