Loan Documentation Process Improvement
Resume:
PAKOU THAO
Loan Documentation
Processor
Personal Info
*********@*****.***
Phone
Address
#103
Skills
Languages
HIGHSCHOOL DIPLOMA, HUBB
CENTER
Well-developed analytical and
problem-
Solving skills
Well-developed leadership abilities
Process Improvement
Strong general office skills
Basic Microsoft Word Knowledge
Ability to manage multiple task
Ability to collect and organize
information
Hmong
Energetic, results-oriented team-player eager to bring strong administrative skills to a growing company in need of top-level support. Dedicated and focused, excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Work History
2021-01
- present
LOAN DOCUMENTATION PROCESSOR
WELLS FARGO, Shoreview, MN
Manage and reviewed assigned trust loans within a pipeline averaging 50 loans consiting of mortgage loans
Reviewed conforming and non-conforming post-closing trust loans Requested and reviewed post-closing requirements from settlement agencies and internal teams
Reviewing file documentation for missing or erroneous information Researching and correcting mistakes in loan documents Drafting documents to be reviewed and ready for customers to resign. Developed and maintained courteous and effective working relationships. 2018-08
- 2021-01
OPERATIONS CLERK
WELLS FARGO, Shoreview, MN
Act as Subject Matter Expert (SME) for the team, supporting the Auto Dealership Document
Management Scan Function Team
Knowledge and understanding of imaging solutions or document management processes
Working on special projects and assignments as needed Performing a high volume, with time-sensitive tasks requiring intermediate in-depth researching loans and resolving complex problems using various applications such as CPI, Kofax Scan, Citrix
Batch Manager, Citrix Quality Control, Kofax Analytics, Arrow, ICMP and Inventory Explore
Receiving and reviewing incoming work
Reviewing and Processing unique rejects or exceptions for all products which includes Auto Deals, Full File Imaging, CORE Documents, CORE Cema, CORE HEQ, Acaps, Land Trans, Pre-Fund, DDP, and Home Mortgage Return Mail Equipment failure resolving in contacting Kodak technicians for same day service or creating
Online SR Tickets
Escalation point to resolve issues for the team members as well as internal partners
Coaching and training both new and existing team members on products within the department
Answering questions and providing resources for the team Monitoring work progress making adjustments as needed and giving feedback.
2012-03
- 2012-10
BANK TELLER
WELLS FARGO, Minneapolis, MN
Held accountable for greeting customers and overseeing all customer deposits and withdrawals
Referred customers to other bank staff to support an array of transaction requests
Leveraged knowledge of bank products to deliver value-added solutions to Education
customers
In addition, efficiently managed cash, performed end-of-shift drawer counts and reconciliations, and reported all arising concerns to the supervisor Answer questions in person or on the phone and refer customers to other bank services as necessary
Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports Maintains customers confidence and protects bank operations by keeping information confidential
Contributes to team effort by accomplishing related results as needed. 2011-04
- 2012-02
CONSULTANT
ECOLAB, St. Paul, MN
Spearheaded the daily expediting process and utilized the Transportation Management Software to rate, schedule, and route shipments Monitored processes and delivered value-added solutions to enhance efficiency
Forged and sustained strong customer relationships through both phone and email communication to drive optimal levels of satisfaction Maintained effective track and trace processes with in-transit shipments Coordinated with teams to ensure accuracy of daily expedite order cutoffs and compliance with warehouse workflow timing requirements Managed various printers and troubleshoot any arising issues
- 2009-06
- 2009
General High School classes
Cornerstone Christian Correspondence School, Townsend, GA General High School classes
Hubb Center for Lifelong Learning, St. Paul, MN
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