Customer Service Representative
Resume:
JOSE PELEGRIN
Toronto, ON M1R 1C9
*********@*****.***
OBJECTIVE: To obtain a responsible and challenging position as a Customer Service
Representative within a Call Centre
HIGHLIGHTS OF SKILLS AND QUALIFICATIONS
Bilingual in English and Spanish
Profound knowledge of routines and sales practices at call centers through extensive experience
Over six years of experience working in a Call Centre
Great leadership skills with consistent motivation to achieve sales targets
Excellent communication and sales skills
TECHNICAL SKILLS
Strong data processing skills
Skilled in the use of MS Office (Word, Excel, Power Point, Outlook),
Windows environment / Internet
PROFESSIONAL EXPERIENCE
El Coco2 (Real Estate Agent) 2010- Current
Customer service Representative /Purchaser
Responsible for purchasing construction material
Provided customer service meeting with the client on a daily basis
Schedule appointments
Myron Manufacturing 2006 - 2010
Sales Representative
Provided effective and timely resolution of customer inquiries
Strived for one-call resolution of customer concerns
Performed duties necessary to satisfy the completion of successful sales contracts
Provided assistance to the members of the team in order to ensure completion of daily tasks
Consistently exceeded weekly sales quotas and goals set by the company and management
Created, maintained and updated the database of customers with complete information and emails
JOSE PELEGRIN 416-***-**** Page 2 of 2
Shred It 2004- 2006
Customer Service Representative
Scheduled sales appointments for outside sales representatives for clients nationally and internationally
Ensured customer satisfaction by determining needs through various methods of communication
Conducted business development functions, including a high volume of cold calls to generate qualified leads and expand sales
Tele Resolve Inc. 2002 - 2004
Inbound Customer Service Specialist
Increased the customers experience by providing information on new products, rate plans, and services through up selling opportunities
Handled a high amount of inbound calls within a dynamic call center environment.
Managed multiple priorities and maintained effective results in a quota driven workplace
Responded to customer inquiries and requests and resolved issues efficiently and professionally
Collection House 1995 - 1997
Collection Officer
Attend contacting debtors via phone to arrange payments on overdue accounts, meeting quotas on a daily, monthly and yearly basis
T.F.D.R 1997- 1999
Collection Officer
Persuade customers to pay amounts due on credit accounts, damage claims, or no payable checks, or to return merchandise.
Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
EDUCATION AND TRAINING
George Brown College Computer Applications Diploma 1992
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate