Customer Service Representative
Resume:
Morgan Colbert
Tupelo,Ms
**************@*****.***
Dedicated and focused on all work being done. Patient and friendly. Can complete multiple tasks in an organized & energetic way. My true passion for helping people is any part of customer service. If I'm new to a situation, I'm eager to learn and catch on quickly.
CSR - Customer Service Representative
Apple
February 2020 to July 2023
While working for apple support, my job duties are taking billing and technical calls due to being advanced to a higher department to ensure customers needs are met . I also mentor students who are new hires until they enter production . I enjoy taking calls and solving the issues needed by the customer and small duties needed by supervisor as well .
Representative, Customer Service
Teleperformance - Shreveport, LA August 2018 to February 2020
Working at Teleperformance, my job duties are taking phone calls for Sprint and assisting reps and customers with any needs requested check. Notating and making sure everything is correct. Swiftly moving through calls with positive energy. Eventually I became a mentor ( sme* ) to help others assist with phone calls daily .
Educational Assistant / Office Receptionist
Kelly Services - Columbus, MS October 2017 to May 2018
Working through Kelly Services, I was assigned to multiple different schools and duties as far as a substitute teacher / receptionist. I'm advised to manage the children throughout the day. Keep the students motivated, busy and help with any work or questions. Being an office assistant involved taking notes, checking in late students, setting appointments w/ teacher / students for planning periods. Reaching out to correct departments for needed resources of request.
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