Customer Service Advisor

UZAIR NASIR

BURNLEY

M: 075******** ********@*******.***

Professional summary

I perceive myself to be a fast learner with 4+ years of experience working with people and in a customer service role. This has allowed me to develop excellent communication skills, enhanced by a multilingual ability.

I am a highly motivated and determined individual who is willing to work hard to achieve my goals and aspirations in life. I am someone who is able to work alone or as part of a group, and who readily understands the importance of valuable customer service and of creating a good impression. I am good at remaining calm and dealing with tough situations. One of my best skills is too effectively and efficiently execute a task to its highest standard. I am looking to work in a new environment, which will help me to gain new skills.

Work history

Taxi Coordinator/Customer Service, 01/2017 – Current

Response Private Hire – Darwen, LAN

I am currently working at Response Private Hire as a taxi coordinator and customer service advisor.

My job includes providing excellent customer service to throughout my shift.

I take customer orders and delegate jobs to taxi drivers. This allows me to enhance my communication skills

I work to maintain a punctual service for client collections, ensuring accurate location pick for optimum customer satisfaction.

It is a very fast paced environment which keeps me on my feet and ensures I am attentive at all times.

I also work with the accounts of the business; my job is to hand out wages and insert financial and private information into the work databases.

My job includes overseeing business operations, including hiring new drivers, maintaining performance and managing customer service.

This job has allowed me to develop excellent skills in customer service and communication. I speak to over 100 people every day, over the phone and face to face.

I hit my targets by regularly using target sheets.

Customer Service Advisor, 10/2021 – 02/2022

NHS Track & Trace – Burnley, LAN

Outbound calls

Providing the best advice for people who had Covid-19 or were in contact with someone with Covid-19.

Remaining calm with agitated callers and dealing with the situation calmly..

Warehouse Operative, 06/2020 – 09/2020

Boohoo – Burnley, LAN

Utilised an RF scanner to pick items to proper bins.

Detail-orientated order picker with experience working in various large warehouse environments.

Selected products from specific locations based upon customer orders.

Packed products according to company specifications.

Skills

Customer Service 4+ years

Multilingual Ability

Excellent communication

Databases

Team leader

Problem solver

Time management

Able to work under pressure

Outstanding communication skills

Attention to detail

Education

GCSE: 2018

Sir John Thursby Community College - Burnley, LAN

grades 3-4 (including maths and english)

Burnley College – Burnley, LAN

Level 1 Mechanical Engineering and Level 1 Engineering

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