Customer Service Call Center

Ebony McKenzie

** ****** ******

Cell: 916-***-****

Sacramento, CA 95822

email: *********@*****.***

Career Objective:

To obtain a challenging position that offers the opportunity for advancement. Knowledgeable of various software. CSR, clerical support, medical insurance claim rep., medical technical support, and office administration/receptionist, logistics

Skills & Abilities:

•Receptionist Skills

•Insurance Authorizations

•CSC Representative

•Communication Skills

•Scheduling

•Supervisory Skills

•Logistics

•Freight location

•Billing issues

EMPLOYMENT HISTORY:

Customer Service Representative

Centene, Sacramento, CA

10/2023-11/2023

interact with customers to provide information in response to inquiries about products and services, handle and resolve issues, offer solutions, resolve customers’ service or billing complaints, take notes of customer interactions, record details of inquiries, complaints, comments, and actions taken

Customer Care Representative

Yellow Freight Trucking, Sacramento, CA 04/2017-07/2023

Work in a call center environment, scheduling pick ups, billing, disputes, answer customer’s inquiries providing them with information and resources; input information into the data system, sign up new customers, provide quality customer service, claims, freight location, reconsignments, coordinating rescue freight.

CSR Representative 09/2014-12/2016

Chime Solutions, Sacramento, CA

CSR representative in a call center setting assisting employee’s from different companies with various aspects of their medical and other insurance benefits. Enrollments, disenrollment’s, providing assistance to various employee’s to assist with the different health plan choices. Providing quality customer service.

Medical Secretary/ Receptionist 05/2010-10/2014

Nevada Arrhythmia Service, Reno, NV

Answering phones, schedule appointments, and greet and register clients. Complete insurance forms and verify coverage, also obtaining authorizations and verifying patient insurance information. Working knowledge of all major insurance carriers.

Education & Training:

*Sacramento City College, Sacramento, CA

Criminal Law-Entry Level Requisition Course

*Boston Reed College

Phlebotomy Certificate

Contact this candidate