Customer Service Project Management

BIANCA L. AGUILAR

**** ********* ****** *.*., Gainesville, Georgia, 30501 704-***-**** ***********@*****.*** PROFESSIONAL SUMMARY

A highly motivated and organized individual who performs exceedingly well in a fast-paced, team-oriented environment with the ability to instinctively execute tasks to achieve goals. A self-initializing leader with four years of security, Imagery analysis, and Full Motion Video (FMV) exploration who utilizes critical thinking to upkeep the performance, as well as the stability and success of the company. SKILLS

• Microsoft Office 365 (Advanced)

• Facility Management

• Data Analysis

• Multilingual

• Analytical Skills

• Complex Problem-Solving

• Training and Mentoring

• Project Management

• Strategic Planning

• Creating Data Visualizations

• Operations Management

WORK HISTORY

ADMINISTRATIVE SUPERVISOR/ DISPATCH OPERATOR, 08/2020 - Current Allied Universal Security Services

• Highly proficient level on core Imagery Intelligence (IMINT) analysis and Full Motion Video (FMV) exploitation with four years of hands-on experience.

• Prior to admittance through the building, directing scheduled vendors to destinations, and customer service level needs of tenants.

• Demonstrates strong interpersonal skills and is capable of working efficiently both independently and as part of a team. Can assume leadership responsibilities for specific assignments when necessary.

• Enter officer data into the data collection system

• Ensure the accuracy of data entered and promptly resolve any discrepancies encountered during and after emergencies.

• Work collaboratively with team members to identify and rectify issues during the data entry process. DELI MANAGER/ CASHIER, 04/2018 - 02/2019

Publix Super Market at the Village

• Responsible for managing and regulating store policies.

• Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.

• Increased deli sales by implementing innovative merchandising and promotional strategies.

• Ensure prompt service and a high level of customer satisfaction. SHOP HAND/ PACKAGER, 08/2017 - 02/2018

WAHOO DOCKS

• Enhanced customer satisfaction by providing efficient service and knowledgeable product information.

• Streamlined inventory management for improved organization and easier access to essential items.

• Improved welding quality by performing precise cuts, bevels, and welds on various metals.

• Increased production efficiency by maintaining and repairing welding equipment regularly.

• Developed a strong understanding of blueprints and technical drawings to ensure accurate fabrication outcomes.

SPINNER (TEMP), 02/2017 - 08/2017

GILDAN YARNS –PLANT 1

• Enhanced production efficiency with timely maintenance and repairs of spinning equipment.

• Ensured optimal machine performance by regularly inspecting and cleaning machinery components.

• Maintained accurate production records to assist management in decision-making processes.

• Troubleshot machine issues promptly, minimizing disruptions to production schedules. JROTC Cadet, 08/2013 - 05/2017

A.L. Brown High School – Kannapolis, NC

• Developed leadership skills by participating in various JROTC training exercises and activities.

• Enhanced teamwork abilities through collaborative projects and group tasks within the JROTC program.

• Improved physical fitness levels for increased performance during JROTC athletic events and competitions.

• Assisted instructors with organizing and conducting training sessions, ensuring smooth program operations.

• Awarded Military Excellence Award presented by the American Legion.

• Elected Captain of Special Olympics outreach.

CASHIER (Temp), 08/2016 - 11/2016

HOBBY LOBBY

• Enhanced customer satisfaction by providing efficient and accurate cash transactions.

• Streamlined checkout process for increased efficiency and reduced waiting times.

• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

• Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.

EDUCATION

High School Diploma: 05/2019

A.L. BROWN HIGH SCHOOL - KANNAPOLIS, NC

LANGUAGES

Spanish

Professional Working

German

Limited Working

CERTIFICATIONS

• North Carolina Unarmed Guard License - EXP 08/31/2024

• Adult First Aid/CPR Training - EXP 06/20/2025

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