Customer Service Representative

Summary: Highly skilled and dedicated customer service professional with over a decade of experience across various industries. Seeking a return to the financial services industry focusing on customer service. Dedicated to providing exceptional customer service and nurturing client relationships.

Licensed Cosmetologist Education

Southern University, New Orleans

High School graduate Cosmetologist (Self-employed)

Business Owner of Le Tres Chic Hair Divas) Duration: 20 years

Managed daily operations of a hair salon, overseeing staff scheduling, inventory control, and

budgeting.

Provided top-notch customer service and delivered outstanding hairstyling services to clients.

Created and executed effective marketing strategies to attract new customers, leading to

increased sales.

Wells Fargo Bank - Field Teller Specialist

Processed cash and check deposits, withdrawals, transfers, and payments for customers with

accuracy and protection of customer information.

Delivered friendly and professional service to customers and complaint resolution. Processing courier bags with cash deposits

Sear Roebulk- Credit Collection, Provide superior customer service in all aspects of the job.

Initiate credit collection efforts on delinquent accounts.

Develop relationships with customers in order to aid collection efforts.

Develop and recommend payment solutions for delinquent customers.

Coordinate with operational employees to aid in collection efforts.

Evaluate customer records and reduce/extend credit line or place credit hold based on account analysis.

Franklin Bank - Credit Collection Specialist, -Proactively contacted customers with overdue accounts and skillfully negotiated payment plans or settlements. Maintained comprehensive records of customer interactions and payment statuses. Diligently followed up with customers to ensure compliance with agreed-upon payment arrangements.

Solo's - Customer Service Representative Duration: 2 years

Responded promptly to phone calls and emails from customers, providing comprehensive.

information on products, services, and policies.

Efficiently processed customer orders, returns, exchanges, and refunds, ensuring customer.

satisfaction.

Increased customer retention rate by 10% through proactive follow-up calls and emails.

Skills Highlights:

Excellent communication skills, both verbal and written.

Strong work ethic and commitment to delivering outstanding service.

Adept at collaborating effectively within a team-oriented environment.

In-depth expertise in all aspects of customer service.

Keen attention to detail, ensuring accuracy in all tasks.

Proven problem-solving abilities, resolving issues efficiently and effectively.

References available upon request

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