Customer Service A Team
Resume:
Lisa Kelly
Contact
*********@*****.***
Objective
I would relish the opportunity to work with your company and provide the best customer service that I can give. I am a team player with a positive attitude that believes in giving 100% everyday and completing goals in a timely manner.
Education
Bachelor of Science
North Carolina Central University. Durham NC Aug 1991 – May 1995
Key Skills
Teamwork
Customer Service
Telephony
VoIP
Experience
November 1997 - Present
Telecommunications • City of Winston Salem WSPD
Train and mentored a team of operators, improving efficiency and effectiveness in resolving telecommunications issues.
Process emergency and non-emergency calls in a timely manner Enter information into CAD (Computer Aided Dispatch)
Make quick, sound judgment calls for the need of the citizens and officers
Ensure officers are responding to the correct locations
October 1995 – December 2000
Retail Sales Associate • Sears
Demonstrated exceptional customer service skills, resulting in
increased sales and positive customer feedback.
Utilized strong communication skills to effectively assist customers
with their product inquiries and purchases.
Collaborated with team members to create visually appealing displays and maintained visual merchandising standards.
CERTIFICATIONS & COURSES
APCO Certified NC
Sheriff Standards of NC
Certified DCI/NCIN
Certified Training Officer/Operator
References
[Available upon request.]
Contact this candidate