Customer Service Assistant Manager
Resume:
ALEXA COOK
Stockbridge, GA *****
***********@*****.***
Authorized to work in the US for any employer
Work Experience
Full Time Assistant Manager
rue21-McDonough, GA
April 2023 to Present
Social Media Manager
Phoenix Entertainment
May 2021 to December 2023
This position is all about promoting the establishments that we have as well as our DJ and Wedding skills. General Manager
Starlight Skating Rink
August 2022 to May 2023
Lead Sales Associate/Key Holder
Dollar General-Stockbridge, GA
April 2022 to May 2023
Assistant Manager
bp-McDonough, GA
November 2020 to May 2021
Tanning Consultant
Sun Tan City-Morristown, TN
August 2020 to October 2020
Customer service and advising our clients the best way for tanner results with out skin damage. Serving Trainer
Cracker Barrel Old Country Store-Morristown, TN
November 2019 to July 2020
Front Lead
Sweet!-Gatlinburg, TN
February 2018 to September 2018
Ensure the guests have a memorable time surrounded by candy and toys. I move around from cashier to even inventory. In two weeks moved up 4 pay raises and got key holder. Receptionist
Toyota of McDonough-McDonough, GA
January 2016 to April 2017
Answering phones as well as scheduling appointments, filing, faxing, sending out letters and mail, and most importantly is providing the best customer service possible. Receptionist
Conyers Eye Center-Conyers, GA
August 2015 to October 2015
Responsibilities
Check in patients, take copayment, write up medical records, answer phones. Premier Women's Specialist
Front Desk
March 2015 to May 2015
o I maintain the patient records as well as make the appointments for new and existing patients. I also tell the patient their final results of their tests.
* Back Office:
o I assist with pap smears, annual visits, OB visits as well I triage the patient before the doctor walks into the room.
Education
Bachelor's Degree in Psychology
Purdue University-Main Campus
October 2020 to Present
Associates in Medical
Westwood College
May 2015
Skills
• Phlebotomy
• EMR Systems
• Experience Administering Injections
• Medical Coding
• Medical Receptionist
• Medical Office Experience
• Medical Records
• Vital Signs
• Medical Billing
• ICD-10
• Computer Skills
• Insurance Verification
• Anatomy Knowledge
• Patient Care
• Ophthalmology
• Affiliate marketing
• Cash handling
• Continuous improvement
• Triage
• Medical scheduling
• Customer service
• Front desk
• Medical records
• Sales
• Cash handling
• Cash register
• Anatomy knowledge
• Training & development
• Team management
• Continuous improvement
• Communication skills
• Supervising experience
• Management
• Retail management
• POS
• Retail sales
Links
http://www.linkedin.com/in/alexacook1
Certifications and Licenses
Food Handler Certification
Assessments
Customer service — Proficient
September 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Medical Skills Transferable Skills
Vital Signs Patience
Venipunctures/Capillaries Customer Service
Medication Administration Staff Training
Billing and Coding Team Management
CPR/First Aid Communication
EKG Microsoft Office 2013
MOSS Excel
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