Customer Service Representative

Kudakwashe Mareya

*** ******* ***, **** ********, AB T9K 2T4

705-***-**** *******************@*****.***

OBJECTIVE

Diligent and personable customer service representative seeking a position to leverage my communication and problem-solving skills in enhancing customer satisfaction. Capable of managing multiple tasks efficiently in a fast-paced environment while maintaining a positive customer experience.

SUMMARY OF QUALIFICATIONS

• Experience: Over 4 years in customer service roles.

• Skills: Strong in retail, housekeeping, storage, and inventory management.

• Safety Certifications: CSO, CSTS 2020, WHMIS 2015, Standard First Aid Level C,

• Wildlife and bear Awareness.

• Health: Physically fit, productive in fast-paced environments with a strong attention to detail.

• Cleanliness: Maintains high cleanliness standards in work areas.

• Communication: Effective oral and written communication skills; team player with positive relationships with clients and colleagues.

• Organization: Highly organized with excellent time management skills.

• Financial Handling: Proficient in money handling, cash processing, and basic math.

• Inventory: Experienced in receiving, counting, and displaying stock items.

• Customer Service: Advises retail customers on the appropriateness of products. PROFESSIONAL EXPERIENCE

Janitor

Bee Clean (Syncrude Site), Fort McMurray, AB

Feb 2024 – May 2024

• Maintained cleanliness of washrooms, ensuring sanitary conditions.

• Cleaned and sanitized lunchrooms, promoting a hygienic environment for employees.

• Swept and mopped floors to maintain cleanliness and safety.

• Conducted high and low dusting to remove dust and allergens, enhancing air quality. Production Worker

Loewen Windows, Steinbach, MB

Jan 2022 – Feb 2023

• Operated and maintained machinery and equipment used in the production process.

• Assembled parts or components according to instructions and blueprints.

• Inspected finished products to ensure quality standards were met.

• Identified and reported defects or issues in the production process.

• Packaged products according to guidelines.

• Labeled products with accurate information, including barcodes and serial numbers.

• Maintained a clean and organized work area to ensure safety and efficiency. Packer Assistant

Vitto Brand Foods, Sudbury, ON

Jun 2020 – Sep 2021

• Processed and packaged meat for wholesale and retail.

• Inspected and packaged products, assisting in product picking for delivery.

• Organized products in the freezer; cleaned and sanitized work areas.

• Performed packaging tasks, including labeling, metal detection tests, and bagging products.

Production General Worker

Olymel, Red Deer, AB

Jan 2020 – Jun 2020

• Pulled and stacked products based on daily orders.

• Performed manual tasks on the production line to process and package meat.

• Ensured products met customer specifications.

• Frequently monitored product quality, reporting issues to mitigate safety risks.

• Performed additional duties as assigned.

EDUCATION & TRAINING

• Health Care Aide

• Security Guard License

• Class 5 Alberta Driver's License

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