Customer Service Long-Term

Catilla Brown

**** ****** **, *******, **, ***** • 901-***-**** • **********@*******.***

Business - Some college (No degree)

Ashford University - San Diego, CA

Manager

June, 2011 to Present

ACE Cash Express - West Memphis, AR

Energetic and reliable manager well-trained and excelling in high-end merchandise environments. Proven performer able to leverage superior communication and relationship-building strengths to increase and retain long-term customers. Enthusiastic Customer Service and Telesales Representative with in-depth knowledge of sales, account management and training. Able to provide superior customer service and resolve all issues with speed and accuracy. Well-qualified

Positive

Results-driven operations management leader with stellar record of accomplishment in Ace. Successful at boosting staff productivity, customer satisfaction and business profits with proactive and ambitious approaches. Ready to bring abilities and expertise to new position focused on advancing operational success.

Relationship building

Inventory management

Financial management

Coaching and mentoring

Employee Scheduling

Staff training/development

Operations management

Customer service

Sales and marketing

Budgeting

Negotiation

Set and administered annual operating budget, consistently maintaining controls and preventing overages to support long-term business sustainability.

Optimized productivity simultaneously reducing head count. Analyzed financial statements and payroll through product cost, labor and controllables. Oversaw store opening and closing, including reconciling cash drawers and making bank deposits. Assessed client needs and promoted products and services to fit unique criteria. Provide excellent customer service, and obtain feedback to help make changes in store operations to provide and even better customer experience Recruited, hired and trained new employees, including monitoring and review of individual performance. Assign rules and responsibilities to employees for operational effectiveness Mitigated risk by ensuring regulatory compliance for required licensing. Greeted, assisted and informed customers daily in high traffic retailer. Managed day-to-day operations, including supervision and assignment delegation for member team. Sales Essentials Certificate

Monetary Transactions: Handled cash, check, credit and automatic debit card transactions with 100% accuracy. Customer Service: Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. Handled guest complaints, maintaining a positive dining experience for all rest. Product Promotion: Up-sold products and motivated customers to upgrade current product plans. Customer Relations: Earned highest marks for customer satisfaction, company-wide. Named “Employee of the Month” Several time.

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

CERTIFICATIONS

ACCOMPLISHMENTS

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