Customer Service Administrative Assistant

Mittie Dillard

Lancaster, TX *****

******.*******@*****.***

+1-214-***-****

I am a very motivated person. I have over 30 years of customer service skills. I am a self starter and easy to train. I am dependable and also able to work without supervision. I am approachable. Work Experience

Usher

Dallas Symphony Orchestra - Morton H. Meyerson Symphony Center - Dallas, TX August 2023 to Present

Usher patrons to their seats.

Pass out programs or play bills.

Recycle programs at the end of the shows.

Greet patrons

Ticket taker

Usher

The Black Academy of Arts & Letters - Dallas, TX

October 2022 to Present

• Assist guest to their seats

• Pass out programs or play bills

• Directions to restrooms and lobby areas

Sr. Administrative Assistant

Children's Health Dallas - Dallas, TX

March 2002 to Present

Support 4 departments: Pain Management, palliative care, vascular access team and advanced practice service

1. Process reimbursements

2. Process Payroll and timecards

3. Schedule meetings and complete minutes

4. Billing

5. Schedule patient procedures inpatient and outpatient 6. Provide customer service to 200 employees under departments listed 7. Answer and make Phone calls, outlook, excel, word 8. Order supplies

9. Input on call schedules for pain management and palliative care providers 10. Coordinate events for the departments such as pain awareness week, VAT week, bereavement ceremonies

11. Meet with vendors

12. Set up travel and hotel accommodations for incoming speakers Cashier

ALDI - DeSoto, TX

August 2021 to February 2022

• Cashier

• Stocker

• Cleaned store at closing

Bank Teller

Resource One Credit Union - Dallas, TX

January 1989 to September 2001

• Made cash/check deposits

• Processed wire transfers

• Posted payroll for companies

• Processed credit card transactions

• Opened new account

• Knowledgeable in products and services

Education

Some college in Accounting

Dallas colleges - Dallas, TX

August 1985 to December 2018

Skills

• Calendar Management

• Event Planning

• Payroll

• Office Management

• Administrative Experience

• Retail sales (10+ years)

• Medical Scheduling

• Human Resources

• Accounts Payable

• Accounting

• Personal Assistant Experience

• Pain Management

• Personal assistant experience

• Office management

• Customer service

• Epic

• Calendar management

• Cash register

• Accounts payable

• Driving

• Accounting

• Sales

• Hospitality (10+ years)

• Communication skills

• Organizational skills

• Guest services

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